Monica Machin
Experienced Front Office Manager
Byron Bay,Australia
Summary
Resourceful Front Office Manager known for high productivity and efficient task completion in fast-paced environments. Possess specialized skills in guest relations, staff supervision and department coordination. Excel in communication, problem-solving, and leadership, ensuring smooth front office operations and positive guest experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
FRONT OFFICE MANAGER
Discovery Holiday Parks
Byron Bay, NSW
05.2023 - Current
- Supervising daily reception tasks and providing support to the Front Office
- Communicating with HK and Maintenance departments
- Taking care of complaints and making sure we provide a professional service to our guests
- Inspecting cabins to make sure they are in perfect condition
- Applying different policies to corporate bookings
- Processing Travel Agent invoices
- Making sure commissions are applied and invoiced correctly
- Managing the Front Office rosters
- Managing Residents Accounts
FRONT OFFICE RECEPTIONIST
Discovery Holiday Parks
Byron Bay, NSW
11.2021 - 05.2023
- Taking new reservations
- Processing OTA bookings and payments
- End of day banking
- Managing and training the Front Office & Guest Relations team
- Handling payment issues, chargebacks and invoices
- Arranging staff scheduling and processing reservations
- Supervising events and big group reservations
- Analyzing customer feedback to improve the overall rating
- Cooperating with our Sales and Revenue Managers
FRONT OFFICE MANAGER
Room Mate Aitana Hotel
Amsterdam, NL
01.2017 - 01.2020
- Performing all check-in and check-out tasks
- Accommodating guest's requests
- Manage and process reservations
- Upselling guest rooms and promoting hotel services
FRONT OFFICE RECEPTIONIST
Room Mate Aitana Hotel
Amsterdam, NL
01.2016 - 01.2017
Education
Bachelor Degree -
Tourism
Bachelor Degree -
Business Management & Administration
Skills
- RMS
- Opera PMS
- Review Pro
- CAAPS
- ONYX
- Tanda
- Systematics
- Micros
- Knowcross
- Amadeus
- 3C Payment
Certification
- First Aids & Emergency Response, Netherlands, 2018.
- Situational Leadership, Cenergy, Netherlands, 2019.
- Attack Prevention & Dealing with Undesirable Behaviour, Netherlands, 2019.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Italian
Full Professional
Timeline
FRONT OFFICE MANAGER
Discovery Holiday Parks
05.2023 - Current
FRONT OFFICE RECEPTIONIST
Discovery Holiday Parks
11.2021 - 05.2023
FRONT OFFICE MANAGER
Room Mate Aitana Hotel
01.2017 - 01.2020
FRONT OFFICE RECEPTIONIST
Room Mate Aitana Hotel
01.2016 - 01.2017
Bachelor Degree -
Tourism
Bachelor Degree -
Business Management & Administration
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