Maddison Atkin
Kununurra,WA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Direct Collective. Skilled in office administration and customer service, adept at fostering positive guest experiences and efficient workplace dynamics. Excelled in roles requiring flexibility and teamwork, significantly contributing to operational excellence and guest service standards.
Overview
4
4
years of professional experience
Work History
Hotel All Rounder
Direct Collective
04.2024 - 07.2024
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Served high customer volumes during special events, nights, and weekends.
- Worked behind a bar making drinks
Waitress
Harrys Bistro
04.2024 - 07.2024
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
Receptionist and Housekeeper
Bayside House
11.2023 - 04.2024
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Checked guests in and out
- Maintained clean rooms and public areas
Waitress and Bar Staff
The Cross
11.2023 - 04.2024
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Served and made drinks
Hospitality All Rounder
The Salutation
09.2022 - 11.2023
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Greeted new customers, discussed specials, and took drink orders.
Salon Receptionist
Signature Beauty
09.2020 - 09.2022
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
- Listened closely to customer complaints and responded appropriately to issues.
- Developed relationships with guests to meet client needs and encourage repeat service.
Retail Assistant
Zara
09.2020 - 11.2024
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted customers with prompt and polite support in-person and via telephone.
Education
Level 3 - Business Administration And Management
Newcastle College
Newcastle Upon Tyne 09.2023
Skills
- Customer Service
- Safe Food Handling
- Food Running
- Office Administration
- Scheduling
- Beverage Preparation
- Teamwork
- Flexible
Timeline
Hotel All Rounder
Direct Collective
04.2024 - 07.2024
Waitress
Harrys Bistro
04.2024 - 07.2024
Receptionist and Housekeeper
Bayside House
11.2023 - 04.2024
Waitress and Bar Staff
The Cross
11.2023 - 04.2024
Hospitality All Rounder
The Salutation
09.2022 - 11.2023
Salon Receptionist
Signature Beauty
09.2020 - 09.2022
Retail Assistant
Zara
09.2020 - 11.2024
Level 3 - Business Administration And Management
Newcastle College
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