Madison cumberland
Glenmore Park,NSW
Summary
Dedicated barista and wait staff member with proven customer service and time management skills. Completed Hospitality Certificate II, RCG, RSA, and ARCG certifications, demonstrating commitment to industry standards. Maintains cleanliness while delivering exceptional customer experiences. Currently pursuing a Bachelor of Social Work at Western Sydney University, enhancing conflict resolution and rapport-building abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Gaming Attendant
O'Donoghues
Emu Plains, NSW
09.2025 - Current
- Monitored gaming areas to ensure compliance with safety regulations and company policies.
- Assisted customers in locating gaming machines and understanding game rules.
- Engaged patrons to enhance overall gaming experience and satisfaction.
- Provided technical support for gaming equipment, resolving minor issues promptly.
- Maintained cleanliness and organization of gaming areas to create a welcoming environment.
- Collaborated with team members to effectively manage inventory of gaming supplies.
- Reported equipment malfunctions or irregularities to maintenance personnel immediately.
- Notified security of suspicious activity in gaming area for enhanced surveillance.
- I took service from the machines, which provided patrons with a drink. Served on a gold tray, provided with gaming snacks.
Cafe Barista/Allrounder
Three sugars
Jamisontown Penrith, NSW
04.2025 - 11.2025
- Prepared and served a variety of coffee beverages and pastries.
- Light cooking and baking preparation.
- Engaged with customers to provide exceptional service and product recommendations.
- Maintained cleanliness and organization of workstations and customer areas.
- Operated espresso machines and brewing equipment safely and efficiently.
- Collaborated with team members to ensure smooth cafe operations during peak hours.
- Handled cash register transactions accurately and processed payments quickly.
- Assisted in inventory management by restocking supplies as needed.
- Followed health and safety guidelines to ensure food quality standards were met.
- Prepared beverages such as cappuccinos, macchiatos, lattes, mochas and espressos.
- Provided excellent customer service by anticipating needs quickly.
- Received payment from customers using cash registers or POS systems.
Wait Staff Member
4oz and Co
Penrith, NSW
05.2023 - 10.2023
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Implemented sanitary food handling, holding and service protocols.
- Provided exceptional service to high volume of daily customers.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
- Cleaned tables and chairs to prepare dining area for next customers.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Retail Worker
Ronnis home depot
Penrith, NSW
02.2023 - 05.2023
- Computed purchases and received and processed cash or credit payment.
- Organized store by returning merchandise to proper areas and restocked displays.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Addressed customer questions and concerns regarding products and services.
- Managed cash register operations using POS system and processed sales and returns.
Education
Bachelor of Social Work -
Western Sydney University
Sydney, NSW12-2029
Year 12 High School Completion -
Caroline Chisholm College
Sydney, NSW12-2024
Skills
- Customer service
- Time management
- Hospitality Standards
- Food safety practices
- Teamwork and collaboration
- Conflict resolution
- Team collaboration
- Active listening
- Customer engagement
- Adaptability to change
- Workplace safety
- Reliability and punctuality
Certification
• Completion of my Certificate II in Hospitality.
• Completion of my Responsible Service of Alcohol certificate.
• Completion of my Responsible Conduct of Gambling certificate.
• Completion of my Advanced Responsible Conduct of Gambling certificate.
• Completion of my Responsible Service of Alcohol certificate.
• Completion of my Responsible Conduct of Gambling certificate.
• Completion of my Advanced Responsible Conduct of Gambling certificate.
Timeline
Gaming Attendant
O'Donoghues
09.2025 - Current
Cafe Barista/Allrounder
Three sugars
04.2025 - 11.2025
Wait Staff Member
4oz and Co
05.2023 - 10.2023
Retail Worker
Ronnis home depot
02.2023 - 05.2023
Bachelor of Social Work -
Western Sydney University
Year 12 High School Completion -
Caroline Chisholm College