Summary
Overview
Work History
Education
Skills
Work Placement Experience
Other
References
Timeline
Generic

MADISON-ROSE CLEGG

Woodcroft,NSW

Summary

I am currently a second-year nursing student studying a Bachelor of Nursing at Western Sydney University. In 2023, I completed a Diploma of Nursing through TAFE NSW and hold a current AHPRA registration as an Enrolled Nurse Division 2 and hold a current first aid certificate. Due to extensive experience, through work placements and retail jobs, I am a punctual and hardworking individual that is reliable, organised and tidy. I have the ability to work both supervised and unsupervised. Since gaining my first job in 2017, I have gained experience and continue to improve my customer service skills daily as well as my skills in cash handling and merchandising.

I am a caring and compassionate nurse/student nurse who is well-versed in anatomy and physiology, nursing fundamentals and medical terminology. I respond to emergencies quickly, with grace and a calm mentality. During placements, I have demonstrated success in delivering superior care to multiple patients, balanced with high-volume task loads and successfully build rapport and trust with my patients.

Overview

7
7
years of professional experience

Work History

Casual Retail Assistant

Sydney Zoo
2022.07 - Current
  • Completed sales with cash handling and banking.
  • Knowledge in POS system.
  • Organized and detail-oriented with a strong work ethic.
  • Worked well in a team setting, providing support and guidance.
  • Provide excellent customer service through good communication and listening skills.
  • Assisted customers in locating desired items efficiently while offering insightful suggestions based on personal preferences or needs analysis.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Collaborated with the team to achieve daily sales targets and consistently exceed performance expectations.
  • Maintained clean sales floor and straightened and faced merchandise.

Part Time Pharmacy Assistant

Chemist Warehouse
2022.06 - 2022.11
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.
  • Completed sales with cash handling and banking.
  • Click and Collect fulfilment.
  • Verified patient information to correctly dispense medications.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Organized and detail-oriented with a strong work ethic.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Maintained current knowledge of industry trends by participating in continuing education opportunities related to pharmaceuticals.
  • Re-stocked shelves with prescribed medications and health care products.
  • Established and maintained patient profiles, updating organizational database with current information.
  • Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
  • Answered questions regarding medication instructions and usage.
  • Assisted customers in selecting over-the-counter medications and health care products.

Part Time Retail Assistant

Star Value
2018.05 - 2022.05
  • Provide excellent customer service through good communication and listening skills.
  • Independent store open and close duties.
  • Trusted in signing for deliveries.
  • Completing sales with cash handling and banking.
  • Stocktake inventory.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Handled customer returns or exchanges professionally, adhering to company policies while maintaining customer satisfaction.
  • Contributed to a positive work environment through effective communication and collaboration with team members and supervisors.
  • Trained new employees on store procedures, point-of-sale systems usage, and customer service best practices for successful onboarding experiences.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Worked well in a team setting, providing support and guidance.

Casual Retail Assistant

The Lifestyle Warehouse
2017.01 - 2018.01
  • Provide excellent customer service through good communication and listening skills.
  • Merchandising including stock pricing.
  • Independent store open and close duties.
  • Completing sales with cash handling and banking.
  • Stocktake inventory.
  • Prioritized helping customers over completing other routine tasks in store.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Handled customer returns or exchanges professionally, adhering to company policies while maintaining customer satisfaction.
  • Contributed to a positive work environment through effective communication and collaboration with team members and supervisors.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Worked well in a team setting, providing support and guidance.

Education

Bachelor of Nursing - Nursing

Western Sydney University
Sydney, NSW
2025

Diploma of Nursing - Nursing

TAFE NSW
Kingswood
11.2023

Certificate III - Assistant in Nursing/Health Services Assistance

TAFE Newcastle
Tighes Hill, NSW
01.2020

Year 12 Certificate -

Wyndham College
Quakers Hill, NSW
09.2017

Quakers Hill High School
Quakers Hill, NSW
12.2015

Skills

Retail:

  • Time Management
  • Customer Service
  • Punctual and Reliable
  • Merchandise Receiving and Handling
  • Item Ticketing and Pricing
  • POS System Operation
  • Transaction Processing
  • Store maintenance
  • Flexible Schedule
  • Money Handling

Nursing/Student Nurse:

  • Patient and family advocacy
  • Critical Thinking
  • Privacy and confidentiality
  • Medication and IV administration
  • Collecting and monitoring vitals
  • Clinical judgment
  • Task Prioritization
  • Wound Care
  • Compassionate and Caring
  • ADL Assistance
  • Certified in CPR/AED
  • And many more!

Work Placement Experience

Westmead Hospital, Westmead, 2023:


  • Placed and worked on the Gastroenterology and Toxicology ward for 4 weeks and worked as a student enrolled nurse.
  • Provided nursing treatment to patients with excellent care due to extensive knowledge gained from my enrolled nurse training. This included but was not limited to wound care, collecting and monitoring vitals, writing progress notes, giving and receiving handover, assisting patient's with ADL's, performing admissions and discharges, answering call bells and collaborating and working as part of the multidisciplinary team.
  • Prepared and administered medications including oral, intramuscular, intravenous and subcutaneous medications.
  • General cleaning and upkeep of hospital ward and supplies. .


Nepean Private Hospital, Kingswood, 2023:


  • Placed and worked on Day Surgery, Women's Health, Surgical/Ortho and Medical Ward during the 3 weeks and worked as a student enrolled nurse.
  • Provided nursing treatment to patients with excellent care due to extensive knowledge gained from my enrolled nurse training. This included but was not limited to working under the supervision of an RN, wound care, collecting and monitoring vitals, writing progress notes, giving and receiving handover, assisting patient's with ADL's, performing admissions and discharges, answering call bells, preparing patients for day surgeries and collaborating and working as part of the multidisciplinary team.
  • General cleaning and upkeep of hospital ward and supplies.


Nepean Public Hospital, Kingswood, 2023:


  • Placed and worked on Rehabilitation Ward for 4 weeks and worked as a student enrolled nurse.
  • Provided nursing treatment to patients with excellent care due to extensive knowledge gained from my enrolled nurse training. This included but was not limited to working under the supervision on an RN, collecting and monitoring vitals, writing progress notes, giving and receiving handover, assisting patient's with ADL's including showering and toileting, answering call bells and collaborating and working as part of the multidisciplinary team.
  • General cleaning and upkeep of hospital ward and supplies.


Hunter Valley Private Hospital, Hunter Valley, 2019:


  • Treatment of day patients with excellent care due to extensive knowledge gained from my assistant in nursing training.
  • Worked in the role of an AIN, this included but was not limited to assisting nurses and helping with patient's ADL's including showering and toileting, collecting and monitoring vital signs, writing progress notes, working as a part of the multidisciplinary team.
  • General cleaning and upkeep of hospital floor and supplies


Whiddon Largs Aged Care Facility, Largs, 2019:


  • Treatment of aged care patients with excellent care due to extensive knowledge gained from my assistant nursing training.
  • Worked in the role of an AIN, this included but was not limited to assisting nurses and helping with patient's ADL's including showering and toileting, collecting and monitoring vital signs, writing progress notes, working as a part of the multidisciplinary team.
  • General cleaning and upkeep of facility floor and supplies


Tanilba Bay Greencross Veterinary Hospital, Tanilba Bay 2018-2019:


  • Worked closely with a variety of animals providing care and comfort as well as assisting the nurses and vets.
  • General cleaning and care for a variety of animals.
  • Equipment and supply restock and upkeep.
  • Assistant in animal surgeries and recovery.
  • General upkeep of cleanliness in the clinic.

Other

Year 10 Work Experience


  • Successfully completed work experience at Blacktown Hospital (03/23/15 - 03/27/15). Completed work experience in Patient Discharge Unit and Medical Assessment Unit, assisting in patient care and medical stock supply.


Year 10-12 Performance Groups


  • Participated and assisted in school productions in areas including costume, props, lighting, sound, show setup and packdown. Assisted teachers with running musical theatre and choir rehearsals including contributions to performance and production.


TAFE Newcastle


  • Successfully completed First Aid Certificate and Cert III HSA.

References

Rachel McDonough, Star Value Co-worker (4 years), 0431328850 or 0450571460.

Other references upon request.

Timeline

Casual Retail Assistant

Sydney Zoo
2022.07 - Current

Part Time Pharmacy Assistant

Chemist Warehouse
2022.06 - 2022.11

Part Time Retail Assistant

Star Value
2018.05 - 2022.05

Casual Retail Assistant

The Lifestyle Warehouse
2017.01 - 2018.01

Bachelor of Nursing - Nursing

Western Sydney University

Diploma of Nursing - Nursing

TAFE NSW

Certificate III - Assistant in Nursing/Health Services Assistance

TAFE Newcastle

Year 12 Certificate -

Wyndham College

Quakers Hill High School
MADISON-ROSE CLEGG