MADISON YOUNG
Terrigal,NSW
Summary
As an aspiring content creator, I am super enthusiastic, driven and passionate about social media and creating valued content. Offering a creative mindset ready to apply my skills in content creation. Having a solid understanding of social media platforms and content management systems, with a strong foundation in visual design. My previous roles have equipped me with the knowledge and understanding of a customers perspective and implying this to the business. My dance background has provided me with excellent aptitude for performing and being in front of a camera. I excel in a fast paced environment using problem solving, adaptability and of course creativity. My creative background has made me so passionate about creating content and sharing it with the world!
Overview
5
5
years of professional experience
Work History
Visual Merchandiser /Fulltime
REBEL SPORT RCX, ERINA FAIR
09.2023 - Current
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Monitored and replenished display inventory and restructured according to available stock.
Management/Fulltime
SEPHORA, ERINA FAIR
06.2022 - 09.2023
- Focused on KPI-driven results, driving brand incentives, and developing educational briefings has been instrumental in maximising team productivity, amplifying brand performance, and cultivating a highly motivated workforce
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Supervisor/Casual
STATESIDE SPORTS, ERINA FAIR
10.2021 - 06.2022
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
Casual Employee
MAD MEX, ERINA FAIR
01.2020 - 07.2021
- Performed shift change tasks each day to keep store neat and running smoothly.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Ensured seamless operations during peak hours by effectively multitasking across various roles such as cashier, food assembler, or grill operator when needed.
- Expedited food preparation by assembling orders quickly while adhering to presentation standards and portion control guidelines.
- Promoted brand loyalty among customers with relevant suggestions based on their preferences or dietary requirements during ordering process.
- Resolved customer complaints professionally, offering solutions that align with company policies while maintaining customer satisfaction.
- Contributed to a safe working environment by following safety measures for handling equipment, such as fryers and grills.
Education
Diploma - Interior Design
THE INTERIOR DESIGN INSTITUTE
03-2023
No Degree - Business
THE DREAM DANCE COMPANY SHOW BUSINESS
The Dream Dance Company06-2021
Diploma - Dance
LEE ACADEMY PERFORMING ARTS
Tuggerah, NSW12-2020
Certificate IV - Dance
EV & BOW
Kirrawee, NSW12-2019
HSC -
ST JOSEPHS CATHOLIC COLLAGE
East Gosford, NSW01.2018
Skills
- Creative vision
- Visual storytelling
- Brand marketing
- Fashion trend awareness
- Seasonal displays
- Customer experience
- Product display
- Merchandising plan creation
- Brand image alignment
- Marketing
- Brand consistency
- Visual merchandising
- Customer service
Timeline
Visual Merchandiser /Fulltime
REBEL SPORT RCX, ERINA FAIR
09.2023 - Current
Management/Fulltime
SEPHORA, ERINA FAIR
06.2022 - 09.2023
Supervisor/Casual
STATESIDE SPORTS, ERINA FAIR
10.2021 - 06.2022
Casual Employee
MAD MEX, ERINA FAIR
01.2020 - 07.2021
Diploma - Interior Design
THE INTERIOR DESIGN INSTITUTE
No Degree - Business
THE DREAM DANCE COMPANY SHOW BUSINESS
Diploma - Dance
LEE ACADEMY PERFORMING ARTS
Certificate IV - Dance
EV & BOW
HSC -
ST JOSEPHS CATHOLIC COLLAGE
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