Manish Kandasamy
Parkville,Victoria
Summary
Proven track record at Woolworths Metro and Distribution Centre, enhancing customer satisfaction through expert customer service and efficient order processing. Excelled in staff training, mastering POS systems, and maintaining regulatory compliance. Achieved high accuracy rates in order fulfillment, demonstrating exceptional multitasking and stock replenishment skills. Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Online Team Member
Woolworths Metro
10.2021 - 07.2024
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Woolworths Online Shopper
Woolworths Distribution Centre
01.2018 - 10.2021
- Reviewed orders prior to pick up for accuracy and purchase-by dates.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Education
Bachelor of Engineering - Computer Engineering
RMIT University
Melbourne, VIC 01.2017 - 06.2019
Bachelor of Business - Economics And Finance
RMIT University
Melbourne, VIC 03.2021 - 06.2025
Skills
- Customer Service
- Time management
- Microsoft Excel
- Staff education and training
- Store maintenance
- Order and Refund Processing
- POS Systems
Languages
Tamil
Native or Bilingual
Italian
Limited Working
Timeline
Online Team Member
Woolworths Metro
10.2021 - 07.2024
Bachelor of Business - Economics And Finance
RMIT University
03.2021 - 06.2025
Woolworths Online Shopper
Woolworths Distribution Centre
01.2018 - 10.2021
Bachelor of Engineering - Computer Engineering
RMIT University
01.2017 - 06.2019
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