Marcello Marrufo
Sydney,NSW
Summary
My career goal is to find a role that utilizes my abilities towards the success of the business, while allowing me to grow and develop further professional skills. I am a flexible and creative individual who gets along well with others and is willing to go above and beyond to complete a task effectively.
Overview
6
6
years of professional experience
Work History
Customer Relationship Manager
Credit Corp Group
01.2023 - Current
- Managed customer relations on ongoing basis to maximize customer retention.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Analyzed customer feedback to improve products and services, resulting in increased overall satisfaction levels.
- Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
- Developed long-term relationships with customers through personalized interactions, ensuring loyalty and repeat business.
- Managed department call volume of 60 calls per day and coordinated department schedules to maximize coverage during peak hours.
Wait Staff/Cook
Hoyts Lux Wetherill Park
06.2021 - 12.2022
- Serving and greeting customers, making drink and bar orders, serving alcohol, Cooking and preparing food, cleaning, Customer service
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Fostered culture of teamwork and communication within kitchen, leading to improved efficiency.
Grill Staff
Mad Mex CBD
10.2018 - 06.2020
- Food preparation, safe handling and service, cleaning site and maintaining high levels of hygiene and safety, team work, time management, “prep” of food prior to service
- Supported a cohesive team atmosphere by effectively communicating with colleagues and management, facilitating collaboration and efficient problem-solving.
Education
Certificate IV and Diploma - Digital and Interactive Gaming
TAFE St Leonard’s
St Leonards, NSW01.2020
Year 10 -
St Paul’s Catholic College
Manly, NSW12.2017
Skills
- Microsoft Office
- Maya
- Photoshop
- Adobe Illustrator
- Teamwork
- Flexibility
- Quick learner
- Task efficiency
- Work Health and Safety awareness
- Safe service
- Customer Relations
- Inter-department collaboration
- Research and due diligence
References
Jake Marurai, Manager, Hoyts Wetherill Park, 0450359741
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Limited Working
Interests
- I enjoy helping others and giving back to the community
- Cooking
- Watching Movies and TV Shows
- Music
Timeline
Customer Relationship Manager
Credit Corp Group
01.2023 - Current
Wait Staff/Cook
Hoyts Lux Wetherill Park
06.2021 - 12.2022
Grill Staff
Mad Mex CBD
10.2018 - 06.2020
Certificate IV and Diploma - Digital and Interactive Gaming
TAFE St Leonard’s
Year 10 -
St Paul’s Catholic College
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