Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Marcos Bentes

Marcos Bentes

Parkwood ,QLD

Summary

Self-motivated university graduate with a Bachelor of Arts in Communications and critical experience in learning technology. Adaptability is a key skill for customer service professionals, especially in times of change, uncertainty, and diversity. I bring a unique blend of skills and experiences, including a passion for technology and a geeky personality, a background in bartending, adaptability in new environments, a strong aptitude for problem-solving, and exceptional customer service.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Bar and Gaming Attendant

Australian Venue Co
11.2023 - Current
  • Reported concerns, broken machines and out-of-order games to supervisor.
  • Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
  • Welcomed and greeted customers, answered questions and provided excellent customer service to contribute to memory-making experience.
  • Performed cash handling duties, provided change and balanced money at end of shift.

PC Technician

Self-Employed
02.2018 - Current
  • Software and Hardware troubleshooting
  • Surveillance System Installation
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Bartender

CSI Club Of Southport
05.2023 - 10.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Geek Squad Agent

Best Buy
09.2022 - 03.2023
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Analyzed problematic areas to provide recommendations and solutions.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.

Junior Web Developer

UseSaber
07.2018 - 01.2019
  • Built website interfaces with HTML and CSS.
  • Applied knowledge of JavaScript and Object-Oriented Programming to create successful designs.
  • Designed, implemented and monitored web pages, plugins and functionality for continuous improvement.
  • Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations.

Help Desk Assistant

UseSaber
01.2018 - 01.2019
  • Assessed, troubleshot and repaired various machines such as desktops, printers and sorters.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

Retail Sales Associate

Taco
02.2015 - 12.2015
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Education

Bachelor of Arts - Communications

University of Connecticut
Connecticut USA
05.2020

High School Diploma -

CERC
Rio De Janeiro
12.2016

Skills

  • Troubleshooting
  • Judgment and Decision-Making
  • Issue Resolution
  • Software Troubleshooting
  • User Support
  • Hardware Troubleshooting
  • MS Office
  • HTML, CSS, JavaScript

Languages

Portuguese
English
Spanish

Certification

  • Responsible Service of Alcohol (RSA)
  • Responsible service of gambling (RSG)
  • Certificate III Workplace Skills
  • HTML & CSS Web Developer B7Web

Timeline

Bar and Gaming Attendant

Australian Venue Co
11.2023 - Current

Bartender

CSI Club Of Southport
05.2023 - 10.2023

Geek Squad Agent

Best Buy
09.2022 - 03.2023

Junior Web Developer

UseSaber
07.2018 - 01.2019

PC Technician

Self-Employed
02.2018 - Current

Help Desk Assistant

UseSaber
01.2018 - 01.2019

Retail Sales Associate

Taco
02.2015 - 12.2015

Bachelor of Arts - Communications

University of Connecticut

High School Diploma -

CERC

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