Marcos Bentes
Parkwood ,QLD
Summary
Self-motivated university graduate with a Bachelor of Arts in Communications and critical experience in learning technology. Adaptability is a key skill for customer service professionals, especially in times of change, uncertainty, and diversity. I bring a unique blend of skills and experiences, including a passion for technology and a geeky personality, a background in bartending, adaptability in new environments, a strong aptitude for problem-solving, and exceptional customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bar and Gaming Attendant
Australian Venue Co
11.2023 - Current
- Reported concerns, broken machines and out-of-order games to supervisor.
- Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
- Welcomed and greeted customers, answered questions and provided excellent customer service to contribute to memory-making experience.
- Performed cash handling duties, provided change and balanced money at end of shift.
PC Technician
Self-Employed
02.2018 - Current
- Software and Hardware troubleshooting
- Surveillance System Installation
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Bartender
CSI Club Of Southport
05.2023 - 10.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Geek Squad Agent
Best Buy
09.2022 - 03.2023
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Analyzed problematic areas to provide recommendations and solutions.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
Junior Web Developer
UseSaber
07.2018 - 01.2019
- Built website interfaces with HTML and CSS.
- Applied knowledge of JavaScript and Object-Oriented Programming to create successful designs.
- Designed, implemented and monitored web pages, plugins and functionality for continuous improvement.
- Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations.
Help Desk Assistant
UseSaber
01.2018 - 01.2019
- Assessed, troubleshot and repaired various machines such as desktops, printers and sorters.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Retail Sales Associate
Taco
02.2015 - 12.2015
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
Bachelor of Arts - Communications
University of Connecticut
Connecticut USA05.2020
High School Diploma -
CERC
Rio De Janeiro 12.2016
Skills
- Troubleshooting
- Judgment and Decision-Making
- Issue Resolution
- Software Troubleshooting
- User Support
- Hardware Troubleshooting
- MS Office
- HTML, CSS, JavaScript
Languages
Portuguese
English
Spanish
Certification
- Responsible Service of Alcohol (RSA)
- Responsible service of gambling (RSG)
- Certificate III Workplace Skills
- HTML & CSS Web Developer B7Web
Timeline
Bar and Gaming Attendant
Australian Venue Co
11.2023 - Current
Bartender
CSI Club Of Southport
05.2023 - 10.2023
Geek Squad Agent
Best Buy
09.2022 - 03.2023
Junior Web Developer
UseSaber
07.2018 - 01.2019
PC Technician
Self-Employed
02.2018 - Current
Help Desk Assistant
UseSaber
01.2018 - 01.2019
Retail Sales Associate
Taco
02.2015 - 12.2015
Bachelor of Arts - Communications
University of Connecticut
High School Diploma -
CERC