Marissa Van Den Engel
Applecross
Summary
Versatile hospitality professional experienced in customer service, storefront operations, and team coordination across multiple roles. Efficient, adaptable, and committed to creating positive experiences for both customers and colleagues. Passionate about animals and excited to bring hands-on care and customer support skills to a retail or animal care environment
Overview
10
10
years of professional experience
2022
2022
years of post-secondary education
Work History
Cafe all rounder
DuoTone
Perth
09.2025 - Current
- Operate POS system efficiently, including cash handling and end-of-shift reconciliation
- Deliver friendly costumer service
- Build strong customer relationships by remembering regulars
- Maintaining cleanliness and an organised workspace
Cafe Venue Manager
Palette
Fremantle
08.2024 - 09.2025
- Oversaw ordering and stock control of café supplies, ensuring timely replenishment and cost efficiency
- Managed rosters, hiring, and training to maintain high service quality standards.
- Helped with social media presence
- Supervised daily operations and ensured efficient cafe workflow
Restaurant Manager
The Rechabite
Perth
06.2024 - 12.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff
- Managed email inboxes and phone enquiries on behalf of The Rechabite
- Resolved customer complaints to maintain satisfaction and loyalty
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day
Restaurant Manager
Shui Subiaco
Subiaco
12.2022 - 02.2024
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely
- Completed end-of-day reports, reconciled cash and communicated key information to team members
- Collaborated with the kitchen team to ensure menu accuracy and quality standards
Utility Work- Minesite
Sodexo
03.2022 - 11.2022
- Skilled at working independently and collaboratively in a team environment
- Worked flexible hours across night, weekend, and holiday shifts
- Managed time efficiently in order to complete all tasks within deadlines
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Worked across multiple areas including retail, housekeeping, bar service and general cleaning
Floor Supervisor
Boterhuis
03.2016 - 08.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Administering daily monetary transactions, including cash and EFTPOS
Education
MBO Level 4 - Tourism And Recreation
ROC Mondriaan
Den Haag - Netherlands 09.2013 - 10.2017
Internship - Reception
Sandos Papagayo Resort
SpainSkills
- Customer service
- Point of sale systems
- Adaptability
- Positive and professional attitude
- Sales and upselling
- Organisation
Languages
- Dutch
- English
Timeline
Cafe all rounder
DuoTone
09.2025 - Current
Cafe Venue Manager
Palette
08.2024 - 09.2025
Restaurant Manager
The Rechabite
06.2024 - 12.2024
Restaurant Manager
Shui Subiaco
12.2022 - 02.2024
Utility Work- Minesite
Sodexo
03.2022 - 11.2022
Floor Supervisor
Boterhuis
03.2016 - 08.2019
MBO Level 4 - Tourism And Recreation
ROC Mondriaan
09.2013 - 10.2017
Internship - Reception
Sandos Papagayo Resort