Marissa Van Den Engel
Applecross
Summary
Versatile hospitality professional experienced in customer service, storefront operations, and team coordination across multiple roles. Efficient, adaptable, and committed to creating positive experiences for both customers and colleagues. Passionate about animals and excited to bring hands-on care and customer support skills to a retail or animal care environment
Overview
4
4
years of professional experience
Work History
Cafe all rounder
DuoTone
Perth
2025.09 - Current
- Ensured customers felt valued and welcomed during their visits
- Built strong customer relationships by recalling preferences of regulars
- Maintained cleanliness and organization of workspace to enhance customer experience
- Operated POS system with accuracy, managing cash handling and end-of-shift reconciliation
Cafe Venue Manager
Palette
Fremantle
2024.08 - 2025.09
- Supervised daily operations and ensured efficient cafe workflow
- Managed rosters, hiring, and training to maintain high service quality standards.
- Oversaw ordering and stock control of café supplies to ensure timely replenishment and enhance cost efficiency
- Assisted in managing social media accounts, contributing to increased engagement
Restaurant Manager
The Rechabite
Perth
2024.06 - 2024.12
- Managed daily operations to enhance efficiency, consistency, and quality in food and service.
- Conducted interviews, selected, trained, and supervised staff to build a competent team.
- Resolved customer complaints to uphold satisfaction and foster loyalty.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day
- Managed email inboxes and phone enquiries on behalf of The Rechabite
Restaurant Manager
Shui Subiaco
Subiaco
2022.12 - 2024.02
- Collaborated with kitchen team to ensure menu accuracy and uphold quality standards
- Completed end-of-day reports and reconciled cash while communicating key information to team members
- Fostered inclusive atmosphere by establishing open communication channels for employees to voice concerns and suggestions
Utility Work- Minesite
Sodexo
2022.03 - 2022.11
- Collaborated with team members and worked independently to achieve project goals
- Adapted to working flexible hours, including nights, weekends, and holidays to meet operational needs
- Managed time effectively to ensure timely completion of all assigned tasks
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Worked across multiple areas including retail, housekeeping, bar service and general cleaning
Education
MBO Level 4 - Tourism And Recreation
ROC Mondriaan
Den Haag - Netherlands2017-10
Internship - Reception
Sandos Papagayo Resort
Spain2017-06
Skills
- Customer service
- Sales and upselling
- Cash handling
- Time management
- Adaptability
- Positive and professional attitude
Languages
- Dutch - Fluent
- English - Fluent
Timeline
Cafe all rounder
DuoTone
2025.09 - Current
Cafe Venue Manager
Palette
2024.08 - 2025.09
Restaurant Manager
The Rechabite
2024.06 - 2024.12
Restaurant Manager
Shui Subiaco
2022.12 - 2024.02
Utility Work- Minesite
Sodexo
2022.03 - 2022.11
MBO Level 4 - Tourism And Recreation
ROC Mondriaan
Internship - Reception
Sandos Papagayo Resort