Marlee-Jade McLiesh
Gold Coast,QLD
Summary
Dynamic café professional with a proven track record at Little Miss T's Cafe, excelling in customer service and cash handling. Recognized for enhancing customer satisfaction through effective issue resolution and teamwork. Skilled in beverage crafting and maintaining cleanliness, ensuring a welcoming environment that promotes repeat business.
Overview
2026
2026
years of professional experience
Work History
Cafe Worker
Little Miss T's Cafe
Labrador, QLD
2024 - Current
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Produced food and drink products adhering to company quality and quantity standards.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
- Assisted in inventory management, tracking stock levels and reporting low supplies to the manager for timely reordering.
- Maintained clean and attractive product displays to entice customer purchases.
- Assisted in training new staff members on café procedures, policies, and customer service standards to ensure a consistent experience for all patrons.
- Promoted cafe offerings through engaging interactions with customers, highlighting specials or new menu items.
- Demonstrated proficiency in operating espresso machines and other equipment to consistently deliver quality beverages.
- Trained new cafe workers in sales, customer service, and safety.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Completed milkshakes and ice cream desserts for customers.
- Documented customer orders and conveyed special requests to kitchen staff.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
Senior High School
Pacific Pines State High School
Pacific Pines, QLDSkills
- Teamwork and collaboration
- Customer service
- Cleanliness and hygiene
- Flexible schedule
- Attention to detail
- Punctual and reliable
- Safe food handling
- Time management
- Cash handling proficiency
- Menu memorization
- Issue resolution
- Preparing and packaging orders
- POS system operation
- Order processing
- Beverage crafting
- Product knowledge
- Upselling techniques
- Friendly and outgoing
- Verbal and written communication
- Cafe inventory
- To-go order management
Timeline
Cafe Worker
Little Miss T's Cafe
2024 - Current
Senior High School
Pacific Pines State High School