Selenia Sankham
Box Hill,VIC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Section Waiter
Eureka 89
10.2022 - Current
- Developed strong product knowledge of menu offerings to provide informed recommendations on dishes according to guests'' preferences or dietary restrictions.
- Collaborated with kitchen staff to accommodate special dietary requests and allergy concerns.
- Assisted in training new waitstaff, sharing best practices for exceptional customer service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Coordinated seamlessly with other front-of-house staff members such as bartenders, hosts/hostesses ensuring smooth overall service.
- Prepared tables before guest arrival by setting up cutlery, napkins, glasses, plates, condiments sets properly aligned.
Receptionist
Lavish Wellness
01.2023 - Current
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Learned details of types of massages and procedures in order to answer questions from guests.
- Handled payments and processed credit card transactions.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Listened closely to customer complaints and responded appropriately to issues.
- Resolved customer problems and complaints.
Education
Certificate IV - Marketing Management And Research
Greenwich College
Melbourne, VIC12.2023
BBA - Aviation Business Management
Rangsit University
Bangkok, Thailand12.2015
Skills
- Food safety practices
- Wine pairing knowledge
- Team Collaboration
- Hospitality service expertise
- Scheduling appointments
- Office Administration
Timeline
Receptionist
Lavish Wellness
01.2023 - Current
Section Waiter
Eureka 89
10.2022 - Current
Certificate IV - Marketing Management And Research
Greenwich College
BBA - Aviation Business Management
Rangsit University
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