Mary Ann Raj Sivalenka
Hampton Park,VIC
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
15
15
years of professional experience
Work History
Business Service Advisor- NAB Connect
National Australia Bank
02.2024 - 05.2024
- Responding to calls relating to the NAB Connect App which allows business customers to access their accounts seamlessly on the go
- Helping to educate and service any business banking customer
- Offer professional advise on financial products available and refer to relevant department.
Customer Service Representative
Federal Government Division, Datacom
01.2022 - 01.2024
- Responding to phone calls to aid diverse range of individuals and relevant customer queries
- Addressing the needs of a diverse range of individuals, particularly people in vulnerable circumstances
- Provide consultation to customers in matters related to Australian travel documents
- Processing customer applications to ensure that their travel documents are complaint with real-time interactions in a call centre environment
- Providing program management support to the team and service desk support to customers.
Accounting Manager/Administration Manager
Ratan Agros
01.2013 - 01.2021
- Process orders from large base of international clientele
- Oversee the financial and accounting tasks within the company
- Supervised marketing development in company via mobile coverage, data ratings and Google analytics
- Managing debt collection, by identifying and contacting customers with outstanding debts, encouraging and tracking timely repayments.
Accounting Manager/ Administration Manager
Mobitainment
01.2011 - 01.2012
- Oversee the financial and accounting tasks within the company
- Supervised marketing development in company via mobile coverage, data ratings and Google Analytics.
Accounting Manager
Climate Master
01.2009 - 01.2006
- Organized importation of air conditioners
- Managed finances and accountings within management team including debt collection
- Reviewed and appointed dealers, managed distribution and purchasing of components
- Develop business within Australia, follow up with current customers regarding product usage and preference
- Warehousing of food products of Parsram Brothers of Brisbane.
Education
Certificate 3 in business - Business
MAS
Adelaide, SA01.2024
Certificate in Image Management Consulting and Management -
Conselle Institute of Image Management
Salt Lake City, Utah01.2012
Diploma in Teaching -
Calcutta Teachers Training Centre
01.1995
Masters in English Literature -
Andhra University Visakhapatnam
01.1995
Bachelor of Arts -
Andhra University Visakhapatnam
01.1992
Skills
- Excellent Communication and Understanding
- Network Orientated
- Team Orientated
- Multilingual
- Management and Planning skills
Personal Information
Status: Australian Citizen
Email Address
priyarajs.iss@gmail.com
Volunteer Experience
General Secretary, Johannesburg Indian Women’s Association
References
Available upon request
Languages
Hindi
Native or Bilingual
Bengali
Native or Bilingual
Telugu
Limited Working
Timeline
Business Service Advisor- NAB Connect
National Australia Bank
02.2024 - 05.2024
Customer Service Representative
Federal Government Division, Datacom
01.2022 - 01.2024
Accounting Manager/Administration Manager
Ratan Agros
01.2013 - 01.2021
Accounting Manager/ Administration Manager
Mobitainment
01.2011 - 01.2012
Accounting Manager
Climate Master
01.2009 - 01.2006
Certificate 3 in business - Business
MAS
Certificate in Image Management Consulting and Management -
Conselle Institute of Image Management
Diploma in Teaching -
Calcutta Teachers Training Centre
Masters in English Literature -
Andhra University Visakhapatnam
Bachelor of Arts -
Andhra University Visakhapatnam
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