Mavis Howorth
Yarra Junction,VIC
Summary
Proven team player and efficient communicator, I excelled at Harvest Cafe by enhancing customer satisfaction and maintaining high cleanliness standards. Demonstrated exceptional time management and attention to detail, contributing to team success and productivity without compromising quality. Skilled in customer service and hygiene maintenance, I consistently met and exceeded employer expectations.
Overview
10
10
years of professional experience
Work History
Cafe Worker
Harvest Cafe
Donald, VIC
02.2024 - 07.2024
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Produced food and drink products adhering to company quality and quantity standards.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
Factory Worker
Australian Eatwell
Donald, VIC
01.2023 - 02.2024
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Carefully packaged finished products and prepared for shipment.
- Communicated effectively with supervisors regarding any issues or concerns related to machine functionality or production output.
- Maintained high-quality standards for all manufactured products, ensuring customer satisfaction.
Customer Service Cashier
IGA Supermarket
Donald, VIC
07.2014 - 07.2015
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Bar Attendant
Donald Hotel
Donald, VIC
07.2021 - 07.2022
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Checked ID cards and verified bar guests were of legal age.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Restocked ice, condiments, and snacks.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Learned how to make wide variety of mixed drinks.
- Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
- Developed rapport with regular customers, fostering a sense of community within the establishment.
- Notified management of guest complaints for quick, effective resolution.
- Delivered food to customers at bar and tables.
- Bussed bottles and glassware to maintain clean bar area.
Education
Year 12 -
Warwick State High School
Warwick, QLD11.2009
Skills
- Teamwork and Collaboration
- Customer Service
- Cleanliness and hygiene
- Flexible Schedule
- Punctual and Reliable
- Attention to Detail
- Time Management
Timeline
Cafe Worker
Harvest Cafe
02.2024 - 07.2024
Factory Worker
Australian Eatwell
01.2023 - 02.2024
Bar Attendant
Donald Hotel
07.2021 - 07.2022
Customer Service Cashier
IGA Supermarket
07.2014 - 07.2015
Year 12 -
Warwick State High School