Summary
Overview
Work History
Education
Skills
Volunteerworkexperience
References
Timeline
Generic

MEGHAN BURN

Central Coast,NSW

Summary

I am an accomplished and energetic public servant who has the ability to communicate using sign language (Auslan) as well as verbal and written language. I also have high level organisational and computer skills. This has seen me hold a number of positions in the health sector as an AIN specialising in dementia care, working in disability support agencies, in private sector as a case manager assisting clients with work placements as well as working as a public servant for NDIA.

Overview

19
19
years of professional experience

Work History

Participant Support Officer (APS3)

National Disability Insurance Agency (NDIA) - Early Childhood Branch
08.2023 - Current
  • Manage and resolve participant matters by actioning planning tasks as per the NDIS Act
  • Provide counter/reception support for the local office
  • Resolve customer enquiries, provide information and/or referring customers to appropriate government or community services
  • Manage the team shared inbox and appointments
  • Coordinate appointments with the use of Agency office facilities and ensuring facilities are accessible for participants
  • Undertake research and investigation activities and prepare associated reports and correspondence
  • Undertake range of data entry activities
  • Receive and record complaints and other feedback in the NDIA Business systems.
  • Liaise with internal and external stakeholders on moderately complex operational and administrative matters.
  • Maintained an escalation tracker for effective issue resolution

Assistant in Nursing

Summit Care
Wallsend, NSW
01.2019 - Current
  • Providing personal care
  • Providing respite care
  • Administering medications.

Disability Support Worker

Reach for Care
Stockton, NSW
02.2022 - 08.2023
  • Providing support to client living in supported housing
  • Transporting clients to work, social activities and community events
  • Administering of medications.

Disability Support Worker

Deaf Connect
Central Coast, NSW
02.2022 - 08.2023
  • Providing community assistance to individual clients
  • Assisting with transporting clients to appointment, social activities and community services
  • Providing personal care of clients
  • Providing communication support.

Auslan Tutor

Sign Hear
Central Coast, NSW
10.2022 - 02.2023
  • Support to clients learning Key Word Signing and Auslan
  • Supporting clients to become confident in Sign Language
  • Preparing age appropriate Auslan lessons for families and children
  • Using CRM systems to access client's information and write case notes.

Disability Support Worker

Autism Central Coast
Central Coast, NSW
01.2021 - 02.2022
  • Providing support to clients to encourage independent living
  • Providing personal care
  • Providing respite care
  • Administering of medications
  • Transporting clients to appointments, social activities and community services.

Assistant in Nursing (Specialised Dementia Carer)

Hammond Care
Erina, NSW
01.2011 - 01.2019
  • Providing care and support to residents
  • Preparing meals
  • Administering medications
  • Assessing the needs of resident's family members or carers.

Employment Officer

The Deaf Society
Parramatta, NSW
01.2010 - 01.2011
  • Assisting clients with job searches
  • Upskilling clients with practical skills in interviewing
  • Assisting clients to enrol in TAFE / other training courses
  • Referring clients to other organisations.

Kitchenhand/Food Prep

The Entrance Hotel
The Entrance, NSW
01.2006 - 01.2009
  • Assisting with food preparation
  • Setting up the dining room ready for customers.

Domestic staff

Casuarina Grove
Wadalba, NSW
01.2012
  • Providing domestic support to residents in the facility
  • Managing laundry duties
  • Preparing meals.

Auslan Tutor

Private Family
North Sydney, NSW
01.2011
  • Tutoring Auslan to a preschool child and her family
  • Preparing age-appropriate lessons.

Education

Certificate III in Disability -

Gosford TAFE
01.2014

Certificate III in Assist with Client Medication -

Gosford TAFE
01.2013

Certificate III in Home and Community Care -

Gosford TAFE
01.2012

Certificate III in Aged Care -

Gosford TAFE
01.2012

Certificate II in Administration -

Hornsby TAFE
01.2008

Certificate II in Children Services -

Ourimbah TAFE
01.2006

Skills

  • Ability to communicate using sign language (Auslan)
  • Verbal and written communication skills
  • High level organizational skills
  • Computer skills

Volunteerworkexperience

  • Kincumber High School, Specialist Teacher Aide, 2006
  • Chertsey Primary School, Specialist Teacher Aide, 2006
  • Koolyangarra Preschool, Specialist Teacher Aide, 2005

References

  • Leisa Erskine, Team Leader, NDIA Early Childhood Branch, 02 6826 8123, leisa.erskine@ndis.gov.au
  • Sharon Xabregas, Managing Director, Sign Hear, 0401 828 802, sharon@signhear.com.au

Timeline

Participant Support Officer (APS3)

National Disability Insurance Agency (NDIA) - Early Childhood Branch
08.2023 - Current

Auslan Tutor

Sign Hear
10.2022 - 02.2023

Disability Support Worker

Reach for Care
02.2022 - 08.2023

Disability Support Worker

Deaf Connect
02.2022 - 08.2023

Disability Support Worker

Autism Central Coast
01.2021 - 02.2022

Assistant in Nursing

Summit Care
01.2019 - Current

Domestic staff

Casuarina Grove
01.2012

Assistant in Nursing (Specialised Dementia Carer)

Hammond Care
01.2011 - 01.2019

Auslan Tutor

Private Family
01.2011

Employment Officer

The Deaf Society
01.2010 - 01.2011

Kitchenhand/Food Prep

The Entrance Hotel
01.2006 - 01.2009

Certificate III in Disability -

Gosford TAFE

Certificate III in Assist with Client Medication -

Gosford TAFE

Certificate III in Home and Community Care -

Gosford TAFE

Certificate III in Aged Care -

Gosford TAFE

Certificate II in Administration -

Hornsby TAFE

Certificate II in Children Services -

Ourimbah TAFE

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