Melanie Wessner
Wandiligong,VIC
Summary
As an exceptionally dedicated and motivated professional, I bring a wealth of expertise garnered from extensive experience in the property and design industries. In recent years, I played a pivotal role in developing and launching a new BuildHer Collective course (DesignHer) and successfully executed the transition to a new user system across all existing courses.
Furthermore, I led the coordination of filming sessions and conducted client interviews for compelling promotional pieces and marketing content. My commitment to organisational excellence is evident in my daily activities, where I consistently provide high-end assistance. I am recognised as a true team player, but also one who can work autonomously and independently when required.
One of my strengths lies in going beyond the conventional role boundaries, consistently earning commendations for my high capacity to learn and adapt, creating value-adding opportunities for the team.
Overview
22
22
years of professional experience
Work History
Customer Experience Manager and Administration
Buildher Collective Pty Ltd
01.2021 - 11.2023
- Effectively orchestrated the migration of all five BuildHer courses to a new member portal. Maintained brand consistency by skillfully transferring content and themes with precision and accuracy
- Played a crucial role in the initiation of BuildHer's 'DesignHer' course in 2022, assisting with content creation, and seamlessly uploading the course to the member portal
- Orchestration of filming client projects and build progress
- Supervising and managing the Administration Assistant
- Sound knowledge of Microsoft Office Suite
- Efficient diary management
- Manage and maintain backend of CRM system
- Assist in financials and debt collection
- Established impactful connections with new suppliers while maintaining relationships with existing partners.
- Cultivate relationships with customers to deliver exceptional customer service
- Coordinate photo shoots for clients to enhance blog content aesthetics.
- Manage the uploading of blog content, ensuring meticulous formatting and thorough SEO checks.
- Crafting engaging weekly newsletters and EDMs
- Engage in crafting compelling social media content, sourcing imagery, and creating captivating captions aligned with brand identity and audience preferences
- Podcast coordination: scheduling clients & liaising with production team
- Organise and foresee small to large events and functions
- Travel arrangements
- Fostered meaningful client connections by promptly addressing inquiries, discerning and understanding individual needs, proactively resolving challenges, and consistently following up with established clients.
- Exceeded goals through effective task prioritisation and great work ethic
Stylist
Property Revive
01.2018 - 09.2020
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
- Property Design
- Interior Design
- Materials and hard finishes selections
- Mood Board preparation
- Sourcing and purchasing of new stock
- Logo and Website Design for Property Revive
- Photography for marketing use
- Liaising with agents and clients
- Warehouse maintenance
Pilates Instructor
West London Physio
02.2011 - 01.2013
Accounts Manager
MM-Eye Limited
07.2008 - 07.2010
Bookkeeper
Accounts Direct
02.2005 - 06.2008
Admin and Accounts Assistant
Seams Systems Pty Ltd
12.2001 - 07.2005
Education
Certificate IV - Interior Styling And Decoration
Design School
Collingwood03.2019
Certificate III - Anatomy
YMCA Fitness Industry Training
London01.2011
Short Course - Interior Design & Decoration (3 Courses in Total)
Chelsea College of Art And Design
London, United Kingdom2011
High School Diploma -
St Michael's Grammar School
Windsor, VIC2001
Skills
- CRM Proficient
- Excellent Customer Service
- Highly Organised
- Takes Initiative
- Calendar and Scheduling Management
- Excellent Time Management
- Well Developed Communication Skills
- Professionally Discreet
- Problem Solving
- Event Management
- Procedure Writing
- Problem Solving
- Event Management
Timeline
Customer Experience Manager and Administration
Buildher Collective Pty Ltd
01.2021 - 11.2023
Stylist
Property Revive
01.2018 - 09.2020
Pilates Instructor
West London Physio
02.2011 - 01.2013
Accounts Manager
MM-Eye Limited
07.2008 - 07.2010
Bookkeeper
Accounts Direct
02.2005 - 06.2008
Admin and Accounts Assistant
Seams Systems Pty Ltd
12.2001 - 07.2005
Certificate IV - Interior Styling And Decoration
Design School
Certificate III - Anatomy
YMCA Fitness Industry Training
Short Course - Interior Design & Decoration (3 Courses in Total)
Chelsea College of Art And Design
High School Diploma -
St Michael's Grammar School
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