Meliame Taipaleti
Logan Reserve,QLD
Summary
Dependable, loyal and easy-going person with several years of experience in managerial roles, customer service and administration. Proficient at prioritizing daily high-volume workloads with a focus on attention to detail. Thrives in a challenging environment with the scope to learn new skills and actively contributes to the organization’s goals and objectives. A skilled team player who values honesty and reliability; and always willing to assist others.
Overview
25
25
years of professional experience
Work History
Operations Manager
PASUKA ENTERPRISES PTY LTD
02.2023 - Current
- Manage three (3) mail service contracts within Brisbane Parcel Facility and Murarrie Depot.
- Plan and manage daily operations for all contracts to ensure KPI's are met and company policies and procedures followed.
- Empowered employees and contractors to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conduct regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Manage operations to achieve timely and accurate delivery of goods and services.
- Attend meetings as required
- Manage driver absences
- Work with supervisors and team leaders to oversee driver productivity and compliance.
- Manage team’s daily workload to meet Australia Post WHS guidelines and operational procedures/
- Actively develop and foster a capable support and team network to ensure commitment to company objectives is achieved.
- Develop reports that provide statistical data.
- Conduct trend analysis in developing proactive measures and targeting improvement activities and programs within the team.
- Conduct briefings and present monthly analytical findings and conclusions around service issues.
- Assist and identify opportunities for improved services and efficiency within the fleet.
- Ensure teams meet Contract Key Performance Indicators
- Analyze and review operation capacity and capability for smooth and efficient process
- Responsible for team recruitments
- Developed systems and procedures to improve operational quality and team efficiency.
Chartering Coordinator
AUSTRAL ASIA LINE PTE LTD
04.2011 - 02.2023
- Provide a range of administrative support for the Chartering Brokers
- Handle private and confidential information in a sensitive manner
- Responsible for maintaining the Chartering booking system
- Monitor and respond to client booking inquires
- Liaise with clients to update accurate booking details.
- Liaise with oversea agents and offices to maintain booking reports.
- Entered data, generated reports, and produced relevant documents.
- Improve team productivity with regular communication and progress updates, fostering collaborative work environment.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Enhanced operational workflows by maintaining well-organized booking systems and updating records accurately as needed.
- Update Procedure manuals if and when required
- Support Sales team when required with
- Support Operations Department when required
- Support Customer Service Department when required
Support Officer
SWIRE SHIPPING LTD
06.2003 - 02.2011
- Forecast & allocate workloads within the Import team
- Monitor and ensure Australian Customs reports are on time
- Monitor and assist Import team with daily tasks
- On-going system training within Import team
- On-going procedural training within Import team
- Assist with team workload when required due to absences or peak season
- Liaise with interstate offices, clients and third party agents to solve problems
- Monitor and train overseas agents with Voyage Desk procedures
- Monitor and ensure overseas agents achieve KPI results for voyage plan creations.
- Liaise with overseas agents and client to complete switch bill requests
- Update Procedure manuals if and when required
- Process commissions on monthly basis
- Invoice registering / Batching for the office
- Daily Banking
- Support Sales team when required with customs lodgements
- Support Project Manager when required
- Support Export Department when short staffed
- Processed Import documentation within 48hrs prior to ETA into a port
- Provided relevant documents and reports to all relevant parties within the required timeframe.
- Consistently ensured Email requests or inquiries were responded to within 24hrs upon receipt
- Responded to Voyage Plan requests within 24hr turnaround.
- Achieved 95% accuracy for Voyage Plan creations
- Consistently processed Switch bills within 24hrs from receipt
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices, ensuring top-quality service delivery at all times.
- Provided remote assistance to customers using screen sharing tools, ensuring efficient issue resolution.
- Created, prepared, and delivered reports to various departments.
- Contributed ideas for improving the support process during team meetings, resulting in significant workflow enhancements.
Customer Service & Sales Support
PACIFIC ASIA EXPRESS PTY LTD
01.2000 - 12.2002
- Managed high call volume while maintaining a professional and friendly demeanor with all customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Over the phone quotations / written quotations
- Sales support when required
- Make bookings / arrange transport when required
- Liaise with client for processing documentation
- Process export documentation
- Issue tax invoices and collect payment
- Daily Banking
Various Clerical Roles - Temping Positions
CLIFTONS & ASSOCIATES RECRUITMENT AGENCIES
04.1999 - 12.1999
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
Education
BBA - Travel Management
University of Queensland
Brisbane, QLD1998
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Highly proficient at prioritizing and delegating workloads
- Approachable persona
Timeline
Operations Manager
PASUKA ENTERPRISES PTY LTD
02.2023 - Current
Chartering Coordinator
AUSTRAL ASIA LINE PTE LTD
04.2011 - 02.2023
Support Officer
SWIRE SHIPPING LTD
06.2003 - 02.2011
Customer Service & Sales Support
PACIFIC ASIA EXPRESS PTY LTD
01.2000 - 12.2002
Various Clerical Roles - Temping Positions
CLIFTONS & ASSOCIATES RECRUITMENT AGENCIES
04.1999 - 12.1999
BBA - Travel Management
University of Queensland
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