MELINA BHATTARAI
Moonah,TAS
Summary
I am passionate about interacting with new people and see this as an opportunity to develop a career. I am a tenacious and resourceful individual that applies myself to strive and maintain a great experience for clients, customers and colleagues alike. Quick at adopting new information and skills. Dedicated to acquiring hands-on experience. Professionalism and integrity, Strong work ethic good communication skills and capable of working individually or part of a team. Punctual, hard work, adaptable and flexible to ever changing work environments. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
K Mart
09.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Sales Assistant / Retail Team Member
Supercheap Auto
07.2023 - Current
- Contributed to customer-oriented team atmosphere driving sale targets and supporting organizational goals
- Assisted customers with prompt and polite support in-person and via telephone
- Helped customers locate products and checked store system for merchandise at other sites
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Customer Service
Nepal Bank Limited
09.2020 - 01.2022
- Greeted and assisted customers in a courteous and professional manner, ensuring a positive first impression
- Addressed customer inquiries, resolved issues, and provided information on bank products and services
- Processed various transactions including deposits, withdrawals, transfers, and loan payments accurately and efficiently
- Educated customers on online banking platforms and assisted with digital account management
- Maintained strict adherence to bank policies, procedures, and regulatory guidelines.
- Updated customer service database with new information, address changes and contact details.
Assistant Accountant
PBKP & Associates
08.2018 - 02.2019
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
- Processed payroll by validating work hours and attendance of employees.
Education
MPA - Accounting
University of Tasmania - Sandy Bay, TAS
07.2023
Bachelor's - business administration
Green Peace LincolnCollege - Itahari, Sunsari
01.2021
Skills
- Accounting skill (MYOB Software)
- Computer skills (Adobe, MS Excel, MS Word)
- Attention to Detail
- Adaptability and Flexibility
- Problem-Solving and Critical Thinking
- Time Management and Organization
- Negotiation Skills
- Cultural Awareness and Sensitivity
- Customer Service Skills
- Teamwork and Collaboration
- Contact Management Systems
- Inventory Control Processes
- Inventory Accuracy
- Maintaining Clean Work Areas
- Administrative Support
Languages
English
Hindi
Nepali
References
Reference upon request
Hobbies and Interests
- Exploring Places
- Photography
- Reading Books
- Cooking
Timeline
Customer Service Representative
K Mart
09.2023 - Current
Sales Assistant / Retail Team Member
Supercheap Auto
07.2023 - Current
Customer Service
Nepal Bank Limited
09.2020 - 01.2022
Assistant Accountant
PBKP & Associates
08.2018 - 02.2019
MPA - Accounting
University of Tasmania - Sandy Bay, TAS
Bachelor's - business administration
Green Peace LincolnCollege - Itahari, Sunsari