Merelyn Demarte
Yokine
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
25
25
years of professional experience
Work History
Customer Service Officer
APS Services Australia
Perth
01.2021 - 10.2024
- Client Calls inbound and outbound
- Reporting of customers wages
- Processing
- Data Entry
- Triage
- Family main line
- FTB
- My Gov
- Child support minimum
- Debts and reconciliation
- Urgent payments
Owner
01.2022 - 12.2022
- I ran a small business of my own selling Lorraine Lea Linen through party plan as well as my fulltime job
Contract Labour Hire
Services Australia
Perth
04.2020 - 06.2022
- Company Overview: Adecco Employed for SA
- Triage, customer service, claims, My Gov Centrelink and Medicare, reporting of income document processing, case management, Computing, telephony inbound outbound in fast paced environment
- Adecco Employed for SA
Casual Hours
Advantage Communications and Marketing
Northbridge
01.2016 - 01.2020
- Marketing for various companies such as BGC with Homestart, Commodore Homes, WA Housing Centre, the RAC, Aussie Homes, Department of Finance, Education Department
- Research and Surveys with various
Managing Editor/Production and Office Manager
Business Promotions Australia (BPA)
Wangara
01.2007 - 01.2015
- Editing, writing, email correspondence, letter writing, board meetings with clients, site meetings, conferences to attend, work related functions to attend
- Minutes of the meetings, bookings, I was also PA to the General Manager, I also collected artwork from my clients for their features to help out my assistant at the time
- I would interview for profilers such as Government Architects and Registered Builders
- I had interviewed TV personalities and even radio personalities which had some interest for our readers with the topics discussed
- Tasks also included daily spreadsheets, CRM, Telephone systems, oversaw the running of the administration department, and assisted the Manager with the running of the sales department and motivating them to reach their KPIs
- I also had the role of finding new staff, organised couriers and mail
- Filled in at the reception desk when staff were away
- I am computer literate
- Proficient in Outlook, Excel, Word, CRM, Spreadsheets, Windows, Emailing, Searching and more
- Other roles were setting appointments for meetings, filing, artwork collecting, dealing face to face with customers and clients
- Interacted with the former Premier of WA Mr
- Alan Carpenter and the current Premier Colin Barnett through my role as Editor and Public Relations for the magazines I worked with relating to the Building and Construction Industries, and lastly the Architectural Industries mostly in WA
- I had the privilege of speaking about our magazines and the role we were playing with the industry at a conference for the Energy Association, and also in relation to features that I had organised for each quarter of the magazine The Builders Choice
- I have attended many construction sites for i.e
- Raine Square, Perth Arena, The Terrace Hotel, WA Ballet in Maylands, BHP Building Perth, The Quarter Claremont, Adelaide Terrace with Finbar, Telethon Homes with In_Vogue Builders, many architectural homes completed, Stables Bar BHP and many more
- I attended functions with the then Minister Troy Buswell and renowned Developers Satterley Property Group chairman Nigel Satterley, Minister Peter Collier and Directors of Bankwest and other distinguished guests who were asked to attend the former Bankwest Towers Collins Room for an official announcement by Nigel Satterley Minister for Housing Troy Buswell, for a media release relating to a new incentive for buying housing
- I was asked to attend by the Satterley Property Group, and I was lucky enough to interview them all
- The Builders Choice was the only magazine asked
Call Centre Consultant & Rebooking Officer
Holiday Concepts Group
North Melbourne
10.2002 - 09.2006
- My job activity included calls, some administration, attending meetings with management as my role as rebooking officer
- Team Leader after 3 months
Sales Assistant
Coles
Dianella
01.2000 - 01.2006
- I have worked some years ago within the role of customer service and retail sales with Coles Food and variety stores both in Dianella which had since closed down, and in East Victoria Park
Clerk and Debt Collector
Small Air Conditioning Company
Malaga
01.2000 - 01.2003
- I also worked as a clerk and debt collector for a small air conditioning company in Malaga which has closed its doors in the past few years
Sales Assistant
Crossroads Fashions
Mildura
01.2000 - 01.2002
- I was given a position as a full time Sales Assistant with Crossroads Fashions whilst living in Mildura Victoria
Education
Certificate - Medical Terminology
Hillarys
Hillarys, WA01.2001
Writing Course – Italian and French Languages all levels
Tuart College
01.2001
Certificate - Data Entry, Basic Computer Programming, Office Procedures
Leederville Tafe
Leederville01.1994
Diploma - Secretarial and Administration, Bookkeeping, Shorthand, Dictaphone
Stotts Business College
Perth01.1976
St Brigid’s College
West PerthMercedes Senior College
PerthSt Thomas Aquinas College
Bedford, WASkills
- Reliable
- Punctual
- Honest
- Diligent
- Open to learning
- Well presented
- Team player
- Autonomous
- Customer interaction
- Computer literate
- Proficient in Outlook, Excel, Word, CRM, Spreadsheets, Windows, Emailing
Current Position
Contract Labour Hire, Services Australia, Perth WA, Contract, 04/04/20, 30/06/22, Triage, Customer service, Claims, My Gov Centrelink and Medicare, Reporting of income, Document processing, Case management, Computing, Telephony inbound outbound in fast paced environment
References
- Teena Scott Team Leader Services Australia Vic Park WA
- +61 426 804 192
- Rod Saggers, Senior Sales Manager, BPA - Business Promotions Australia, 0411124693 ( has now passed away 5 months ago)
- Natalie Purdon APS 4
- 0475 908 971
Hobbies and Interests
- Travel
- Reading
- Theatre
- Baroque Architecture
- Walking
- Writing
- Cultures
- Music
Previous Experience
- Casual Hours, Advantage Communications and Marketing, Fitzgerald Street Northbridge, Casual, 01/01/16, 01/01/20, Marketing for various companies, Research and Surveys
- Managing Editor/Production and Office Manager, Business Promotions Australia (BPA), Wangara, 01/01/07, 01/01/15, Editing, Writing, Email correspondence, Letter writing, Board meetings with clients, Site meetings, Conferences, Minutes of the meetings, Bookings, PA to the General Manager, Interviewing for profilers, Daily spreadsheets, CRM, Telephone systems, Oversaw administration department, Assisted sales department, Finding new staff, Organised couriers and mail, Reception duties
- Call Centre Consultant & Rebooking Officer, Holiday Concepts Group, North Melbourne, 10/05/02, 09/22/06, Calls, Administration, Attending meetings, Team Leader after 3 months
- Customer Service/Retail, Coles Food and Variety Stores, Dianella and East Victoria Park, Full-time, 6 years
- Sales Assistant, Crossroads Fashions, Mildura Victoria, Full-time, 18 months, 01/01/00, 01/01/02
- Clerk and Debt Collector, Small Air Conditioning Company, Malaga, Full-time, 3.5 years
- Owner, Small Business, Until December last year, Selling Lorraine Lea Linen through party plan
Personal Information
License: C Class Licence – Own Transport
Timeline
Owner
01.2022 - 12.2022
Customer Service Officer
APS Services Australia
01.2021 - 10.2024
Contract Labour Hire
Services Australia
04.2020 - 06.2022
Casual Hours
Advantage Communications and Marketing
01.2016 - 01.2020
Managing Editor/Production and Office Manager
Business Promotions Australia (BPA)
01.2007 - 01.2015
Call Centre Consultant & Rebooking Officer
Holiday Concepts Group
10.2002 - 09.2006
Sales Assistant
Coles
01.2000 - 01.2006
Clerk and Debt Collector
Small Air Conditioning Company
01.2000 - 01.2003
Sales Assistant
Crossroads Fashions
01.2000 - 01.2002
Certificate - Medical Terminology
Hillarys
Writing Course – Italian and French Languages all levels
Tuart College
Certificate - Data Entry, Basic Computer Programming, Office Procedures
Leederville Tafe
Diploma - Secretarial and Administration, Bookkeeping, Shorthand, Dictaphone
Stotts Business College
St Brigid’s College
Mercedes Senior College
St Thomas Aquinas College