Summary
Work History
Education
Skills
Certification
Timeline
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Michelle Wallace

Michelle Wallace

Community Corrections Officer
Orange,NSW

Summary

With a robust background at Corrective Services NSW, I excel in crisis intervention and effective communication, demonstrating unmatched adaptability and ethical standards. My career is marked by a commitment to enhancing safety and security, underscored by expert de-escalation and problem-solving skills, positioning me as a key asset in dynamic environments.

Work History

A/Team Leader Orange Community Corrections

Corrective Services NSW
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

A/Manager Bourke Community Corrections

Corrective Services NSW
12.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and clients.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Senior Community Corrections Officer

Corrective Services NSW
05.2015 - Current
  • Reduced recidivism rates through the development and implementation of evidence-based case management strategies.
  • Managed high caseloads efficiently by utilizing strong organizational skills and time management techniques to prioritize tasks effectively.
  • Conducted risk assessments to determine the level of supervision required for each offender, adjusting case plans accordingly to ensure optimal outcomes.
  • Contributed to a positive work culture by supporting colleagues in achieving both individual and team objectives.
  • Implemented crisis intervention strategies during critical incidents involving offenders or their families, prioritizing safety while seeking resolution.
  • Ensured compliance with state policies and procedures by staying up-to-date on regulatory changes affecting community corrections operations.
  • Improved public safety by conducting thorough assessments of offenders and making appropriate recommendations for community-based supervision.
  • Provided ongoing support to parolees transitioning from incarceration back into the community through guidance, referrals to resources, and proactive problem-solving strategies.
  • Developed comprehensive knowledge of local resources and service providers, using this information to make informed referrals for offender support.
  • Demonstrated strong communication and interpersonal skills by building relationships with offenders, their families, and community members to promote successful outcomes.

Parole Officer

Corrective Services NSW
08.2007 - 04.2011
  • Managed high-risk cases with exceptional care and vigilance, minimizing potential threats to public safety.
  • Testified in court proceedings as an expert witness on behalf of assigned caseloads, providing valuable information for judicial decisions.
  • Enhanced public safety by effectively supervising and monitoring parolees'' activities and compliance with court-ordered conditions.
  • Collaborated with law enforcement agencies to apprehend violators, leading to a significant decrease in recidivism rates.
  • Conducted regular field visits to verify compliance with curfew restrictions and other court-ordered conditions.
  • Utilized motivational interviewing techniques when engaging with clients, eliciting genuine commitment towards personal growth and change.
  • Developed comprehensive case plans for parolees, resulting in improved rehabilitation outcomes.
  • Addressed any identified barriers to successful reentry by connecting clients with appropriate resources and support networks.
  • Maintained accurate records of client interactions and progress updates, supporting data-driven decision-making processes.
  • Improved overall agency effectiveness by participating in regular training programs focused on evidence-based practices.
  • Leveraged strong communication skills to maintain rapport between parole officers, clients, and community partners throughout the supervision period.
  • Facilitated cognitive-behavioral therapy groups for offenders, promoting positive behavioral change and reducing the risk of future offenses.
  • Coordinated multi-agency meetings for complex cases involving mental health or substance abuse issues, ensuring a comprehensive approach to client support.
  • Reported violations of parole conditions to appropriate authorities and maintained record of case activity.

Prison Custody Officer

Corrective Services NSW
03.1988 - 07.2007
  • Contributed to the development of improved policies for inmate management, reaping benefits in safety and efficiency.
  • Mitigated potential conflicts between inmates by mediating disputes and fostering an environment of open communication.
  • Conducted regular headcounts to maintain accurate records of inmate populations, preventing unauthorized movement or escapes.
  • Identified security vulnerabilities within the prison facility, recommending and implementing corrective measures to strengthen overall safety.

Education

Bachelor Of Laws -

University of New England
Armidale, NSW
06.2020 - Current

Skills

  • Cross-cultural sensitivity
  • Crisis intervention
  • Report preparation
  • System recordkeeping
  • Teamwork and collaboration
  • Reliability
  • Safety and security
  • Excellent communication
  • Self motivation

Certification

  • First Aid Certification
  • Driver's License
  • Health and Safety Representative
  • Let's Talk
  • Code of Ethics and Conduct for NSW Government Sector employees
  • Cyber Security Awareness Essentials
  • Identifying, Managing Sexual Harrassment in CSNSW
  • Understanding and Preventing Suicide Workshop
  • Cultural Awareness Journey
  • Working with Culture and Diversity
  • Unit Leader training x2
  • Connecting with Aboriginal Communities
  • Aboriginal Cultural Awareness
  • Women in Leadership
  • Multiple refresher and development activities
  • Intelligence Awareness
  • Radicalisation and Extremism Awareness Program
  • I am currently involved with the Lead My Team Program and The One Mob One job project group.

Timeline

A/Manager Bourke Community Corrections

Corrective Services NSW
12.2024 - Current

Bachelor Of Laws -

University of New England
06.2020 - Current

Senior Community Corrections Officer

Corrective Services NSW
05.2015 - Current

Parole Officer

Corrective Services NSW
08.2007 - 04.2011

Prison Custody Officer

Corrective Services NSW
03.1988 - 07.2007

HSR

FIRST AID OFFICER

A/Team Leader Orange Community Corrections

Corrective Services NSW

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Michelle WallaceCommunity Corrections Officer