Micol Berkowicz
Sydney,Australia
Summary
My career encompasses diverse leadership and customer-centric roles in corporate environments, complemented by legal expertise. I have a keen interest in integrating the knowledge I've gained from both areas, applying my proactive mindset and practical solutions to nurture talent and foster a safe work environment. This experience has enhanced my ability to achieve strategic business objectives while contributing to a world-class customer experience as part of a high-performing team. I take pride in promoting a positive people culture, demonstrated through my involvement with the Qantas Football team, Work Experience Week, Clontarf Foundation, and serving as a Rooporter for the launch of the A220. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Graduate, Airline Alliances and Interline
Qantas
09.2024 - Current
- Supported alliance partnerships with EK and AA, collaborating with 10+ stakeholders to achieve strategic goals.
- Led a five-year discovery for regulatory submissions, creating templates with Legal and drafting guidelines for joint-business resubmissions, including a streamlined PowerPoint to educate cross-functional teams.
- Analysed NPS data extracted from Qualtrics to identify customer service trends and pain points
- Collaborated with digital teams to streamline productivity and drive improvements
- Facilitated regular meetings with alliance partners to ensure objectives were met in a timely manner.
- Monitored progress of alliance initiatives, tracked performance metrics, and reported results to senior management.
Graduate, Group Legal
Qantas
08.2023 - 03.2024
- Supported senior lawyers and heads of legal in advising on regulatory compliance, marketing, privacy law, consumer protection, and other legal areas, ensuring alignment with company policies and risk mitigation strategies
- Collaborated with case management teams to prepare concise, actionable conciliation notes for AHRC conferences and crafted responses for government bodies like the Australian Federal Police (AFP) for FOI requests
- Authored key policy documents, including impact assessments and responsible GenAI guidelines, demonstrating meticulous organizational skills and the ability to create uniform, practical solutions aligned with business and compliance needs
- Anticipated regulatory changes, including updates to consumer law on 'dark patterns,' and provided senior lawyers with pre-emptive compliance strategies
- Prepared legal memorandums outlining findings from research efforts.
In-house paralegal
TMRW Music Group
03.2023 - 07.2023
- Coordinated due diligence process for TMRW deals, identifying opportunities and mitigating risks, resulting in successful Artist acquisitions
- Responded promptly to legal questions and requests from various stakeholders, including marketing, licensing, touring, and the Chief Operating Officer, while also drafting and reviewing commercial contracts, agreements, and NDAs
Paralegal
Diana Perla & Associates
02.2022 - 03.2023
- Assisted in drafting legal correspondence, court documents, and agreements from templates, using LEAP software and Microsoft Office Suite
- Provided a high level of administrative assistance: electronic file, document management, calendar management, monitoring and managing inboxes, photocopying, scanning, closing, and archiving files
Legal Assistant
Inner City Legal Centre
12.2020 - 05.2022
- Interviewed prospective clients to assess service eligibility against policy guidelines, managing case files.
- Demonstrated service excellence and interpersonal aptitude by successfully supporting vulnerable members of the community, actively working with the customer to identify their diverse needs, and at times facilitating soft and hard referrals for clients.
- Trained new volunteers in client service protocols, which effectively improved intake efficiency and database management.
Radio Producer
FBi Radio
03.2020 - 02.2022
- Led project debriefs, compiling reports on performance, challenges, and achievements.
- Secured guest appearances by anticipating customer needs and trends, resulting in engaging content that improved retention and NPS.
- Managed production schedules, adjusting timelines and resources as necessary.
Team Leader
Dr Martens
03.2020 - 02.2022
- Awarded Sales Assistant of the Month four consecutive times for outstanding customer service and exceeding KPIs by engaging with customers to facilitate a tailored service.
- Managed daily operations, ensuring compliance with company policies and procedures, while promoting a safe and positive working environment.
- Assisted in training new employees on customer service protocols and operational procedures, contributing to a smooth onboarding process and team cohesion.
PR Account Coordinator
Thinking Loud
12.2020 - 10.2021
- Collaborated with cross-functional in-house teams and contract staff to plan and execute innovative PR campaigns that met established KPIs
- Led work-in-progress (WIP) meetings with clients and internal teams
- Managed end-to-end PR project execution for key accounts, ensuring timely and budget-compliant delivery
Education
Practical Legal Training - Employment/ Industrial Relations Electives
College of Law
01.2025
Bachelor of Law and Communications - Public Relations & Advertising
University of New South Wales
01.2023
Bachelor of Marketing -
University of Leeds
01.2020
Skills
- Leadership Development
- Legal Compliance
- Risk Management
- Employee Relations
- Training and mentoring
- Regulatory Compliance
Extracurricular Activities
Qantas Football Club, Member
- Participated in the Aviation Football Cup (Budapest), NSW Corporate Games, Football Development Australia
Qantas Graduate, Volunteer
- Clontarf Sydney City Regional Super Training
- Clontarf and Career Tracker Interns Sports Session
- Rooporter QantasLink A220 Launch
- Cabin Crew Service Trial
4WD Triple Diamond Club, Member
- Undertake quarterly weekend 4WD trips. Highlights include TAS, SA, WA.
Padi Scuba Diver, Scuba diver
- Have logged more than 20 dives. Highlights include South West Rocks Nurse Sharks and HMAS Swan Wreck (WA).
Community and leadership roles
- Project Manager, Qantas Work Experience Week, 04/01/24, 05/31/24, Led the planning and execution of a one-week Year 10 work experience program, developing an engaging agenda featuring panel discussions, industry insights, and tours., Managed logistics, securing venues, coordinating with expert speakers, and aligning availability., Directed a team of 25+ graduates, assigning roles, tracking progress, and mitigating risks to ensure seamless program execution.
- Project Developer, Parley for the Oceans (Ocean Uprise), 06/01/21, 11/30/21, Presented to a panel of over 300 listeners on YOUNGA (a virtual global youth takeover of the UN using VR/XR technologies) on sustainability affordances; and coordinated educational seminars during a pandemic.
Timeline
Graduate, Airline Alliances and Interline
Qantas
09.2024 - Current
Graduate, Group Legal
Qantas
08.2023 - 03.2024
In-house paralegal
TMRW Music Group
03.2023 - 07.2023
Paralegal
Diana Perla & Associates
02.2022 - 03.2023
Legal Assistant
Inner City Legal Centre
12.2020 - 05.2022
PR Account Coordinator
Thinking Loud
12.2020 - 10.2021
Radio Producer
FBi Radio
03.2020 - 02.2022
Team Leader
Dr Martens
03.2020 - 02.2022
Practical Legal Training - Employment/ Industrial Relations Electives
College of Law
Bachelor of Law and Communications - Public Relations & Advertising
University of New South Wales
Bachelor of Marketing -
University of Leeds
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