Minh Ho
Narangba
Summary
Dynamic Gold Class Supervisor at Event Cinemas North Lakes with proven expertise in team leadership and strategic planning. Proficient at training staff and enhancing customer satisfaction, leveraging strong communication and analytical skills to resolve issues efficiently. Committed to maintaining high standards and optimising operational effectiveness.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Gold Class Bar Supervisor
Event Cinemas North Lakes
06.2025 - Current
- Trained new employees on company policies, procedures and work ethics.
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
- Delegated tasks to team members according to individual strengths.
- Assisted in training new bartenders on drink recipes, pouring techniques, cash handling practices.
- Resolved customer complaints in a timely and professional manner.
- Performed opening and closing duties for the bar such as setting up supplies, stocking shelves.
- Worked in all departments, Bar, Kitchen, Candy Bar, Floor, and Maintenance.
Football Referee
Football Queensland
01.2025 - Current
- Provided clear instructions to players before, during, and after games to ensure understanding of expectations.
- Exercised impartiality when making calls on the field regardless of team affiliation or bias.
- Applied excellent communication skills to effectively interact with players, coaches, and other referees during games.
- Responded quickly to emergency situations such as injuries occurring during a game with professionalism and compassion.
- Assisted coaching staffs in ensuring that their team members are following all applicable safety guidelines while playing.
Cinema Worker (Casual)
Event Cinemas North Lakes
05.2022 - Current
- Kept facilities clean and presentable with regular attention to service needs.
- Took a leadership role with responsibility for training and supervising junior staff members.
- Balance end-of-day registers with responsibility of cash handling.
- Prepared staff work schedules and assigned specific duties.
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
- Operated POS systems and managed bar tabs.
- Greeted guests to provide a warm welcome and promote good customer service.
- Cleaned, organised and replenished supplies to maintain bar appearance.
- Recommended current products and limited promotions to upsell beverage orders.
- Attended fire safety training as well as workplace violence prevention training.
Kitchen Hand (Casual)
Maria's Fish and Chips Burpengary
11.2021 - 05.2022
- Adhered to health and safety regulations and food handling requirements.
- Received, handled, and restocked food deliveries.
- Prepared ingredients to support kitchen team.
- Maintained clean kitchen and storage areas.
- Monitored and recorded food temperature on regular cycle times.
Education
Bachelor of Engineering (Civil)/Bachelor of Business (Finance) - Civil Engineering/Finance
Griffith University
Nathan, QLD11.2027
High School Certificate (QCE) - Math Methods, Chemistry, Physics, General English, Physical Education, Industrial Graphics
Narangba Valley State High School
Narangba, QLD11-2022
Skills
- Teamwork
- Time Management
- Analytical Skills
- Research Skills
- Communication Skills
- Strategic planning
- Training and mentoring
- Staff management
- Customer service
- Goal oriented
VOLUNTEERING AND LEADERSHIP ROLES
- House Captain - Narangba Valley State High School, 2022
- High School Prefect - Narangba Valley State High School, 2021
Certification
- Responsible Service of Alcohol (RSA)
- Working with Children (Blue Card)
- White Card
- First Aid
LANGUAGES
English
Native or Bilingual
Vietnamese
Professional Working
Accomplishments
- Supervised team of 50 staff members.
- Used Microsoft Excel to develop cinema time spreadsheets.
Industry Choice Award for Best Student Consulting Team - Business
Consulting for 4MBS in Trimester 2 of 2025
Timeline
Gold Class Bar Supervisor
Event Cinemas North Lakes
06.2025 - Current
Football Referee
Football Queensland
01.2025 - Current
Cinema Worker (Casual)
Event Cinemas North Lakes
05.2022 - Current
Kitchen Hand (Casual)
Maria's Fish and Chips Burpengary
11.2021 - 05.2022
Bachelor of Engineering (Civil)/Bachelor of Business (Finance) - Civil Engineering/Finance
Griffith University
High School Certificate (QCE) - Math Methods, Chemistry, Physics, General English, Physical Education, Industrial Graphics
Narangba Valley State High School