Thu Thi Minh Ho
Cabramatta West,New South Wales
Summary
Dedicated and ambitious Bachelor of Laws student at the University of Technology Sydney with a solid background in project and time management. Expertise in effectively handling customer disputes, ensuring prompt issue resolution, and fostering positive relationships with both customers and colleagues. Strong commitment to professionalism, striving to enhance profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Gaming Attendant
Gallagher Hotels
Sydney, NSW
05.2024 - Current
- Performed cash handling duties, provided change and balanced money at end of shift
- Reported concerns, broken machines, and out-of-order games to supervisor
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area
- Delivered excellent customer service by addressing player inquiries and resolving issues in a timely manner
Childcare Trainee
Nurtured Beginnings
Sydney, NSW
10.2024 - 02.2025
- Assisted lead teacher in creating a nurturing environment, improving overall classroom atmosphere and child behaviour
- Contributed to curriculum design that focused on age-appropriate developmental milestones for each child under our care
- Assisted in maintaining a clean, organized, and safe environment within the childcare facility, ensuring that all students had access to necessary resources and materials
Bar and Gaming Attendant
Iris Hotel Group
09.2022 - 09.2023
- Provided information such as rules and regulations about gaming room, restaurant, and hotel to customers
- Aided managers with broken machines and out of order games and problems
- Worked as part of a team to increase productivity while providing excellent customer service
- Maintained service levels within the gaming room
- Processed cash, credit card and voucher payments
Bar and Gaming Attendant
Redcape Hotel Group
02.2022 - 06.2022
- Supplied beverages and food to customers in a timely manner
- Assisted customers with gaming enquiries
- Monitored gaming activities in assigned areas for unauthorized and illegal actions
- Reported concerns, broken machines and out of order games to manager on duty
Bar and Gaming Attendant
Bankstown District Sports Club
02.2021 - 09.2021
- Greeted customers on arrival, answered questions, and provided excellent customer service
- Maintained an immaculate and safe working environment
- Interacted with guests to encourage play and enforced rules of each game
- Performed cash handling duties
Receptionist
Sunsolis Legal
02.2021 - 08.2021
- Managed incoming calls and directing clients to the appropriate attorney department
- Assisted attorneys with research and document preparation
- Organized case files according to client and case name
- Performed administrative duties such as photocopying, scanning, and faxing
- Managed the reception area, ensuring everything was neat and clean
Waitress
Gebran Lebanese Cuisine
06.2020 - 12.2020
- Memorised over 100+ different menu items and helped guide customers to their ideal dining experience
- Onboarded and delivered exceptional customer service to 100 customers per shift during peak hours
- Ensured the restaurant floors are maintained to a high standard
- Performed other duties such as setup, sanitization, restocking, and assisting other staff to achieve an outstanding work environment
- Used POS system to input orders and process cash, debit, and credit card payments
Education
Bachelor Of Laws -
University of Technology Sydney
03.2025
Higher School Certificate -
East Hills Technology High School
01.2019
Bankstown Girls High School
01.2015
Skills
- Customer service
- Customer support
- Communication
- Organization
- Time management
- Conflict management
- Legal research
- Writing
Languages
Vietnamese
Professional Working
Timeline
Childcare Trainee
Nurtured Beginnings
10.2024 - 02.2025
Gaming Attendant
Gallagher Hotels
05.2024 - Current
Bar and Gaming Attendant
Iris Hotel Group
09.2022 - 09.2023
Bar and Gaming Attendant
Redcape Hotel Group
02.2022 - 06.2022
Bar and Gaming Attendant
Bankstown District Sports Club
02.2021 - 09.2021
Receptionist
Sunsolis Legal
02.2021 - 08.2021
Waitress
Gebran Lebanese Cuisine
06.2020 - 12.2020
Bachelor Of Laws -
University of Technology Sydney
Higher School Certificate -
East Hills Technology High School
Bankstown Girls High School