Miranda Brunton
Rockhampton
Summary
I am a motivated team player with articulate communication skills and a strong drive to excel in customer interactions, consistently ensuring a positive experience for all customers. I am eager and quick-learning, able to apply new information into everything I do. I proactively address challenges with solution-oriented mindset and commit to delivering exceptional service. I actively contribute to team goals and readily support others when needed.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Team Member
KFC Restaurant
12.2021 - Current
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Performed store opening and closing duties as required.
- Built positive relationships with customers by providing friendly and helpful service.
- Efficiently handled customer complaints in a courteous manner, resolving issues quickly and effectively.
- Assisted customers with product selection, inquiries, and order customization requests.
- Provided assistance to other team members when needed to ensure the smooth operation of the store front end.
- Used POS system to compute accurate sales prices for purchase transactions.
- Ensured compliance with company policies and procedures for handling money, including counting back change accurately.
- Applied suggestive selling techniques to increase sales.
- Adhered to all health code regulations regarding food handling practices within the store.
Education
High School Diploma -
The Cathedral College
Rockhampton, QLD10.2025
Skills
- Customer Service
- Adaptability and flexibility
- Time management
- Customer satisfaction
- Patience and composure
- Reliability and punctuality
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
- Problem-solving
- Active listening
- Problem resolution
Certification
- RSA and RSG Certified
- Customer Liaison Officer Certification
- First aid / CPR Certified
- Barista Certification
- Food - Health & Safety Certification
Timeline
Customer Service Team Member
KFC Restaurant
12.2021 - Current
High School Diploma -
The Cathedral College
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