Summary
Overview
Work History
Education
Skills
References
Timeline
BusinessAnalyst

Miss Sasha Ellis

Curra,QLD

Summary

As an accomplished result driven professional with nearly 15 years’ experience my focus has been in the Workshop / Service Industry, Operational / Transport management industry and all about creating trusting relationships.

As a team-oriented work group leader with proven leadership and motivational skills successful in helping group members achieve business goals. Respectful and clear communicator focused on enhancing teamwork and collaboratively addressing challenges with logical approaches. Skilled in building relationships and enhancing employee satisfaction to drive work performance. In my current role as a Work Group Leader, I have Proven abilities to interact with all my Team Members, Management, Directors, stakeholders and customers to ensure a products / tasks / breakdowns and service solutions meet and exceed customer expectations and requirements in a cost effective and time effective manner.

I am a self-motivated, hardworking individual, I thrive on working alone but excel as part of a team. With having worked in a Processing Plant, the Automotive trade and Customer service, I can bring a wealth of knowledge and experience to your company, along with the pressures of meeting deadlines. While seeking a Career change for a better work life balance I'm very open to utilizing my current skills but also wanting new challenges and experiences.

Overview

17
17
years of professional experience

Work History

Work Group Leader

Nolan Meats PTY
01.2020 - Current

My Current responsibilities include managing a team of 6, 3 of which are 2nd year fitters. Working in a plant requires level headedness and quick thinking so production does not slow or stop, Being the 1st point of call for all team members I have great communication skills and act proactively to ensure breakdowns take priority, my team’s safety is paramount as we are working around Compressors, motors, conveyors, augers, heights, meat processing tools and Cold conditions (-20 in the holding freezers).Conducted regular performance evaluations and provided constructive feedback to team members, contributing to professional growth and development.

  • Delegated tasks strategically and monitored progress for timely completion.
  • Performed general equipment maintenance and repair to minimize downtime.
  • Led by example, demonstrating commitment to company''s mission and consistently delivering high-quality work.
  • Improved team morale and retention through recognition.
  • Monitored team performance to identify productivity improvement opportunities.

Parts Interpreter/Service Manager

Podium Motorcycle Developments
01.2018 - 01.2020

During my time at Podium Motorcycle Developments, my roles varied from Customer service to helping in the workshop working on motorbikes. My Boss was often away with his Race Team, I would stay at the shop to make sure customers can collect or drop of their motorbikes and take bookings.

  • Spare parts ordering, receiving stock
  • Booking in services and other maintenance
  • Customer Service face to face, over the telephone and email enquiries
  • Prioritizing workloads and stock orders, working unsupervised
  • Meeting and exceeding my set goals
  • Growing and maintaining customer data base
  • Increasing customer turn over by demonstrating relentless customer focus, always maintaining a positive attitude towards the customer, ensuring that I meet their orders in a timely manner
  • I surprise customers with my wealth of knowledge in the motorcycling and mechanical industry.

Parts Interpreter / Service Manager

Caboolture Yamaha
01.2014 - 01.2018

With a Passion for motorcycles, I gained employment working with Caboolture Yamaha, family owned and operated for over 25 years. I enjoyed helping customers with their spare parts and accessory needs. With general mechanical knowledge, I’d problem solve motorcycle engine and maintenance issues. Working in a small team with Yamaha spare parts and accessories often my job role will vary depending on customers and employers needs.

  • Stock Replenishment
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Working well in a team setting, providing support and guidance.
  • Developed strong organizational and communication skills through coursework.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Resolved problems, improved operations and provided exceptional service.
  • Developed and maintained courteous and effective working relationships.

Supervisor

Paradise Fruits & Berrylicious Pty
01.2013 - 01.2014

Family owned and operated premium Strawberry, Raspberry, Blue Berry & Capsicum farm., Main focus of the supervisors’ role is to instruct and train up to 40 packers of quality control and loss prevention, This is gained by very carefully filling the containers with only the best quality fruit and using the seconds fruit to be put aside for jams and waste depending on the quality. Although this may not seem hard, it requires you to be extremely agile, quick thinking, fit and capable of being on your feet all day in a busy environment

Truck Rental Manager

Vincent Daily Rentals
01.2009 - 01.2012

Being a Truck Rental Manager, my main objective was to capture as much revenue as possible, through promoting upgrades, insurances and other general offers to new and existing customers.

During my employment with Vincent Daily Rentals, I was responsible for managing and coaching 8 staff members, this included 4 direct employees as well as a rental assistant and 3 divers. My purpose was to operate the branch at a safe and profitable level, whilst ensuring the customers were the upmost priority through relentless customer focus. My role involved direct supervising, coaching and mentoring all staff. I conducted in group training sessions and ensured that all staff are engaged at all times.

Light Vehicle Apprenticeship

Somerton Motor Company
01.2007 - 01.2009

While employed with Somerton Motor Company as an apprentice, my role as apprentice was to become familiar and confident on working with and maintaining all types of vehicles.
With strong motivation I completed my apprenticeship and was able to continue to use my skills and knowledge to ensure my daily tasks were complete.

Education

Cert IV - Engineering Maintenance

Outsource Institute
On Site
02.2024

Light Vehicle Maintenance - Mechanics And Repairers

Bridgwater College
United Kingdom
2009

BTEC -

Somerset College of Arts + Technology
United Kingdom
2007

City + Guilds MIG Welding Evening Course Completed Throughout My Apprenticeship -

Huish Episcopi Science College
United Kingdom
2006

Skills

  • MEM40119 - Cert IV Engineering maintenance
  • RIIWHS202E - Enter and Work in Confined Spaces
  • RIIWHS204E - Working at Heights
  • MSMWHS217 - Gas Test Atmospheres
  • Standard 11 – Surface Mining Induction
  • RIIWHS205D - Control Traffic
  • RIIWHS302D - Implement Traffic Management
  • White Card
  • Open Car & Motorbike
  • HR Manual

References

REFERENCES 

Nolan Meats - Jordan Senini 0419268090 Chris Secomb 0434503022

Character reference Matt Norman 0439944133 Rylie Munn 0434219282

Timeline

Work Group Leader

Nolan Meats PTY
01.2020 - Current

Parts Interpreter/Service Manager

Podium Motorcycle Developments
01.2018 - 01.2020

Parts Interpreter / Service Manager

Caboolture Yamaha
01.2014 - 01.2018

Supervisor

Paradise Fruits & Berrylicious Pty
01.2013 - 01.2014

Truck Rental Manager

Vincent Daily Rentals
01.2009 - 01.2012

Light Vehicle Apprenticeship

Somerton Motor Company
01.2007 - 01.2009

Cert IV - Engineering Maintenance

Outsource Institute

Light Vehicle Maintenance - Mechanics And Repairers

Bridgwater College

BTEC -

Somerset College of Arts + Technology

City + Guilds MIG Welding Evening Course Completed Throughout My Apprenticeship -

Huish Episcopi Science College
Miss Sasha Ellis