Tamara Berry
Curra,QLD
Summary
Compassionate Case Manager with experience and understanding of trauma-informed care. Accomplished at resolving conflict and encouraging positive relationships within family, social, and educational dimensions. Hardworking and dedicated to achieving client-centered case outcomes. Offers excellent problem-solving, conflict resolution, and communication abilities.
Overview
18
18
years of professional experience
Work History
Case Worker
Community Action Youth Service
03.2023 - Current
- Case Management for Clients who are living in Emergency Crisis Accommodation
- Responding to crisis and emergencies
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Facilitate group participation programs
- Client advocacy and referral
- Work with children and families who are facing homelessness.
Senior Case Manager
Redcliffe Area Youth Space
01.2020 - 03.2023
- Coordination of YAMBI program.
- Provided intensive case management to young people aged 12-25.
- Provided in home intensive family support to young people and their families.
- Engaged with families and other stakeholders to provide plans that support long term positive outcomes.
- Applied clinical and behavioural knowledge to maintain safety during crisis moments.
- Worked closely with Youth Justice to provide early intervention and prevention to young people entering the juvenile justice system.
- Provide court support to young people.
- Worked closely with the Department of Child Safety Youth and Women to support engagement and foster positive relationships.
- Designed and implemented evidence-based therapeutic programs promoting growth in mental, emotional, and educational areas. Including running workshops within local High Schools.
- Coordination and facilitation of stakeholder meetings such as Youth at Risk Network (YARN).
- Facilitated individual and group sessions to promote positive behavior change for clients. This includes parenting groups for young mothers and preventative programs.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Applied trauma-informed unconditional positive regard in all client interactions.
- Established and maintained relationships with key stakeholders.
- Provided leadership, guidance, and support to staff members.
Program Coordinator
Redcliffe Area Youth Space
02.2016 - 12.2019
- Coordination of "Checkpoint" a flexible education program for young people who were engaged with or at risk of becoming involved with the Department of Youth Justice and Department of Child Safety, Youth and Women.
- Organized and managed program development from conception through successful execution.
- Supported student learning objectives through personalized and small-group assistance.
- Promoted physical, mental, and social development using classroom games and activities.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Worked closely with schools and other education facilities to provide successful transitions.
- Worked closely with other key stakeholders to provide intensive family support where necessary.
- Assisted families in developing and maintaining support networks by identifying and utilizing community resources and services.
- Provided intensive family support and case management where needed.
- Provide court support
Youth Worker/ Teacher Aid
Tullawong State High School
02.2015 - 12.2015
- Managed and led activities promoting growth in mental, emotional and educational areas.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
- Provided key emotional support to special needs youth..
- Challenged youth to accomplish motor development goals and inspire love of movement and healthy habits.
- Worked with clients to improve life choices and maximize benefits of programs.
- Collaborated on program operations and relayed participant feedback for improvements.
Hair Dresser Apprentice to Manager
S & S Hair And Beauty
02.2006 - 11.2014
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- All aspects of hairdressing
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Managed large teams over multiple salons
Education
Bachelor's - Social Sciences
Charles Sturt University
Wagga Wagga, NSW10.2020
Diploma - Community Services
Evocca College
Brisbane, QLD10.2016
Skills
- Client Advocacy
- Case Needs Assessment
- Intervention Plans
- Community Outreach
- Conflict Resolution
- Case Management Tracking
- Crisis Intervention
- Program Development
- Stakeholder Collaboration
References
Amy-Lee Mayes
Manager, Redcliffe Area Youth Space
0403 496 213
Kathryn Kenny
Manager, Redcliffe Area Youth Space
0402 784 211
Tom Strong
Provider of Professional Supervision 2016-2023
0414 522 505
Timeline
Case Worker
Community Action Youth Service
03.2023 - Current
Senior Case Manager
Redcliffe Area Youth Space
01.2020 - 03.2023
Program Coordinator
Redcliffe Area Youth Space
02.2016 - 12.2019
Youth Worker/ Teacher Aid
Tullawong State High School
02.2015 - 12.2015
Hair Dresser Apprentice to Manager
S & S Hair And Beauty
02.2006 - 11.2014
Bachelor's - Social Sciences
Charles Sturt University
Diploma - Community Services
Evocca College
Similar Profiles
Jacinta ShackletonJacinta Shackleton
Receptionist at Darumbal Community Youth ServiceReceptionist at Darumbal Community Youth Service
Wing Chi YauWing Chi Yau
Assistant Social Work Officer at Caritas Youth and Community ServiceAssistant Social Work Officer at Caritas Youth and Community Service
CHU FungCHU Fung
Assistant Director (Youth Engagement) at CLAP@JC, Caritas Youth and Community ServiceAssistant Director (Youth Engagement) at CLAP@JC, Caritas Youth and Community Service