Mitchell Knight
Adelaide,SA
Summary
Experienced and highly effective in a client service offering environment, keeping clients happy and exceeding their service requirements. Extremely professional and organised.
Knowledgeable and very proficient in coming up with proactive resolutions to any problem that may arise.
Also understands the importance of confidentiality and discretion in a ministerial chauffeur field.
Overview
9
9
years of professional experience
Work History
Taxi Truck Manager
Capital Transport Group
04.2024 - Current
- Assisted other departments within the organization whenever required thereby fostering a collaborative working atmosphere conducive to higher productivity levels.
- Played an instrumental role in minimizing downtime through proactive identification of equipment issues before they escalated into major problems.
- Collaborated with sales teams to align transportation capacity with customer demands, ensuring optimal service levels.
- Increased employee retention rates by creating a positive work environment focused on open communication and professional development opportunities.
- Contributed significantly in achieving higher client satisfaction rates due to prompt delivery services provided via efficient scheduling techniques used during route planning.
Contracts Account Manager
Capital Transport Group
09.2023 - 04.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Operations Supervisor
FedEx Express
10.2022 - 09.2023
- Lead, motivate and empower employees through effective & open communication.
- Analyse day-to-day results in depot operations and take action to meet depot targets for service quality, loss and damage reduction, at optimum costs.
- Establish customer focused culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty & retention.
- Initiate and implement optimisation programs to achieve efficient activities and targeting continuous improvement on incurred unit cost.
- Ensure staff are trained identifying training needs and implementing programs and people development strategies.
Talent Acquisition Specialist
FedEx Express
08.2022 - 10.2022
- Sourced and screened candidates for roles and worked with managers to coordinate interviews, offers and onboarding.
- Evaluated resumes, interviewed and presented qualified candidates to managers and solicited feedback to refine recruiting strategy.
- Developed and maintained strong working relationships with managers and supervisors to foster partnerships that produced consistent results.
- Inducting and training new hires into the business. Acting as a brand ambassador educating employees on culture, career growth, benefits and advantages of working for FedEx.
Team Leader/Leading Hand
FedEx Express
07.2021 - 08.2022
- Led and motivated teams in day to day operations. Providing the appropriate training and information to ensure competence, performance, and outstanding quality standards.
- Established a customer focused culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction loyalty and retention.
- Explored opportunities to improve service level in the most cost efficient way.
- Ensured continuous improvement and shared best practice implementation.
Bulk Driver/Driver Excellence Coach
FedEx Express
11.2018 - 07.2021
- Achieving on-time delivery performance by optimising workplace practices and choosing the most efficient routes.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Loaded truck and properly secured items to ensure safe and successful delivery.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
Delivery Driver
AVA Transport
11.2015 - 11.2018
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed priority deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
Education
SACE -
Glossop High School
Glossop, SA2013
Skills
- Excellent Interpersonal and communication Skills
- Able to identify customer needs, and provide the highest standard of quality customer service and professionalism
- Analytical and critical thinking
- Great geographical knowledge
- Attention to detail
- Self aware
- Self motivated
Referees
James Bucon
Ministerial Chauffeur
Department of Treasury & Finance | SA Gov
0447 836 515
Arthur Alexandridis
AVA Transport (Owner/Director)
0401 357 874
Additional Information
- Working with Children Check (WWCC)
- LinkedIn Profile - https://www.linkedin.com/in/mitchell-knight-1a4860205
Timeline
Taxi Truck Manager
Capital Transport Group
04.2024 - Current
Contracts Account Manager
Capital Transport Group
09.2023 - 04.2024
Operations Supervisor
FedEx Express
10.2022 - 09.2023
Talent Acquisition Specialist
FedEx Express
08.2022 - 10.2022
Team Leader/Leading Hand
FedEx Express
07.2021 - 08.2022
Bulk Driver/Driver Excellence Coach
FedEx Express
11.2018 - 07.2021
Delivery Driver
AVA Transport
11.2015 - 11.2018
SACE -
Glossop High School
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