Mohini Sharma
Brabham,WA
Summary
Diligent Job Title skill at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
9
9
years of professional experience
Work History
Service Officer
Services Australia (Child Support)
Perth, WA
01.2024 - Current
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
- Provided exceptional customer support, leading to increased client retention and loyalty.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Conducted regular training sessions for staff development and skills enhancement.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Streamlined service processes for increased efficiency and improved customer experience.
- Facilitated communication between clients and internal teams to address concerns promptly and effectively.
- Coordinated closely with other departments to resolve complex client issues while maintaining professionalism at all times.
- Provided support to social service clients in navigating available resources.
Support worker
Nulsen disability services
01.2019 - Current
- Provide emotional supports to clients, Care for people with mental health issues, Been peg trained and done trachea care, Has experienced with schizophrenia patients and give care to dementia patients, Compassion,strong ethics and a desire to help other people.
Care aid
Mercy health
01.2018 - 01.2019
- Direct care to clients, Meet their daily requirements, Emotional support to clients, Attend medical appointments
Customer representative
Coles express
01.2017 - 01.2018
- Handle customer complaints, Follow up to ensure resolution, Follow communication procedures, guideline and policies
Education
Bachelor Of Technology - Computer Science Engineering
Punjab Technical University
Punjab11.2013
Skills
- Punctual, reliable and confident
- Able to manage and work in a team
- Able to understand and follow directions
- Adaptable and flexible learner
Education Background
- Year 12 in Math, chemistry, physics (D.A.V School)
- Bachelor of Technology (Computer Science Engineering) Punjab Technical University
- Certificate III in individual support in aged care (Flex Institute Perth)
Extra Curricular Activities And Achievements
- Received Best Carer Award in Team of mercy health
- Regularly participated in community beneficial and non-profitable organization
- Participation in cultural group dance
References
- Lauren Gill, 0423 565 664, l_gill@nulsendisability.com.au
- Honourine Gunasinghe, 0407088800
- honourine@icloud.com
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Service Officer
Services Australia (Child Support)
01.2024 - Current
Support worker
Nulsen disability services
01.2019 - Current
Care aid
Mercy health
01.2018 - 01.2019
Customer representative
Coles express
01.2017 - 01.2018
Bachelor Of Technology - Computer Science Engineering
Punjab Technical University