Open To Work
Mohit Thakur
Melbourne,VIC
Summary
Enthusiastic and results-oriented Retail Assistant with 2 years of experience in dynamic retail environments. Proven ability in delivering superior customer service, supporting efficient store operations, and meeting sales objectives. Skilled in inventory management, visual merchandising, and maintaining comprehensive product knowledge. Demonstrated leadership abilities with experience in team leading and managing back-of-house operations, including receiving and organizing stock. Excellent communicator, adept at fostering positive customer relationships and working effectively within a team. Seeking new opportunities to leverage the skills and passion for enhancing the retail experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Assistant
Kmart
03.2023 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Operated point-of-sale systems for efficient transaction processing and customer service.
- Executed tasks efficiently to support store operations
- Managing Back of House Operations
- Led team in decanting processes to ensure smooth operations
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Collaborated with team members to maintain store cleanliness and organization.
- Adapted to various roles within the retail environment.
Hotel
A Star Regency
01.2021 - 05.2022
- Oversaw daily operations of staff, ensuring effective teamwork and communication.
- Resolved administrative and guest issues, enhancing overall satisfaction.
- Supported guests and staff with inquiries and concerns, fostering a welcoming atmosphere.
- Managed time effectively to ensure timely completion of all tasks.
- Inventory Management
Education
MBA - Masters of Business Administration
A.C.U Australia
Australia, Melbourne, VIC7 2024
BBA - Business Administration
Himachal Pradesh University India
India, Kullu 11.2021
High School Diploma -
Day Star School
India, Manali, India01-2016
Skills
- Inventory management proficiency
- Cash register operation
- Loss prevention
- Store maintenance know-how
- Customer assistance
- Multitasking
- Time management
- Adaptability
- Problem solving
- Interpersonal communication
- Punctuality
- Honest and dependable
- Friendly and helpful
Certification
- Leadership Development Experience Through Global Volunteer | AISEC | RUSSIA (2018)
- Was part of sustainable development goal good health and wellbeing program under AISEC.
- Certificate ID: 3688715
Languages
- Hindi
- English
- Punjabi
- Nepali
- Russian
Community Service & Volunteer Work
CARE, CARE is a not-for-profit organisation working in India for over 65 years, focusing on alleviating poverty and social injustice., Volunteer, India, 2016, 2017, Rotated across departments and worked within a large, constantly changing team, ensuring smooth running of departments., Participated in several fundraising events, providing food and shelter for homeless populations.
- Used strong interpersonal communication skills to convey information to others.
- Promoted environmental awareness with educational workshops and hands-on activities.
References
1 -Zeeshan, Kurd, Store Inventory Manager
Email-Zeeshankurd2003@icloud.com,
Phone No-0421963443,
Location- Kmart, Manor Lakes
2 -Bryce Deboo, Retail Assistant
Email- ,
Phone No- 0498660001
Location- Kmart Manor Lakes
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkGig WorkPart TimeLocation Preference
On-SiteRemoteHybridSalary Range
$60000/yr - $200000/yrTimeline
Retail Assistant
Kmart
03.2023 - Current
Hotel
A Star Regency
01.2021 - 05.2022
MBA - Masters of Business Administration
A.C.U Australia
BBA - Business Administration
Himachal Pradesh University India
High School Diploma -
Day Star School