Mollie Webb

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processed transactions accurately while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.
• Met and exceeded sales targets consistently, contributing to overall team success.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.

• Performed cash handling duties, provided change and balanced money at end of shift.
• Reported concerns, broken machines, and out-of-order games to supervisor.
• Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
• Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.

References available upon request.