Nadeem Masih
Campsie,NSW
Summary
A highly motivated and customer-oriented professional with a Bachelor of Business Administration and a Diploma in Business Information Systems. Brings over three years of versatile experience across customer service, digital marketing, logistics, and IT support. Demonstrated expertise in managing financial transactions, streamlining inventory processes, and contributing to successful marketing campaigns. Equipped with strong time management, problem-solving, and communication skills, with practical experience in both retail and corporate settings across Australia and Bangladesh.
Overview
5
5
years of professional experience
Work History
Customer Service Officer
Aussie Pacific
Condell Park
2026.02 - Current
- Provided exceptional customer support through various communication channels.
- Resolved customer inquiries efficiently and accurately to ensure satisfaction.
- Managed product returns and exchanges in accordance with company policies.
- Collaborated with clients to understand design requirements and preferences.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Conducted user research to inform design decisions and improve usability.
- Collaborated with developers to ensure a smooth transition from design to development stages.
Customer Service Representative
Chrisco Hampers
Auburn , 2144
2025.08 - 2026.02
- Delivered high-quality customer service via phone and email, assisting customers with enquiries related to hampers, orders, pricing, and deliveries.
- Guided customers through product selections, enhancing their overall purchasing experience.
- Resolved customer concerns and complaints professionally, using empathyand effective problem-solving to ensure customer satisfaction.
- Maintained strong product knowledge to provide clear information and appropriate recommendations to customers.
- Assisted with payment enquiries, refunds, and account updates in accordance with company policies.
- Supported team operations during peak seasonal periods while maintaining high service standards and attention to detail
Customer Service Representative
Ampol
2023.09 - 2025.09
- Managed cash transactions, financial records, and inventory restocking.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Updated price boards and ensured accurate pricing.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Managed Quantas IT operations, ensuring system efficiency.
- Coordinated online deliveries and supported promotional initiatives.
- Maintained station safety, cleanliness, and hygiene standards.
Customer Service Team Member
Coles
2023.11 - 2024.08
- Resolved customer inquiries and issues promptly.
- Developed strong relationships with customers through active listening and effective communication skills, fostering a welcoming atmosphere for all patrons.
- Maintained store cleanliness and restocked shelves.
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Effectively balanced multiple responsibilities including cashiering duties handling cash registers during busy periods without compromising quality service delivery.
Merchandiser
Bunnings Warehouse
2023.03 - 2023.12
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Digital Marketing Intern
Daraz
2022.11 - 2023.02
- Assisted in planning and executing online marketing campaigns during sales events like 11.11 and Black Friday.
- Conducted market research to analyze customer behaviour and trends.
- Created engaging content for social media and email campaigns.
- Participated in brainstorming sessions to generate innovative ideas for new marketing campaigns that resonate with target audiences effectively.
Warehouse Clerk
David Jones
2022.04 - 2022.10
- Stocked shelves and replenished inventory.
- Organised and categorized inventory.
- Collaborated with the picking team to fulfill orders.
- Used inventory management systems to track stock.
- Utilised forklift and other warehouse equipment to safely load and unload pallets and containers.
IT Intern – Business Solutions
IFIC Bank Ltd
2021.11 - 2022.02
- Collaborated with the IT team to optimize business processes using ERP systems.
- Assisted in resolving technical issues related to system operations.
- Documented system requirements and provided feedback to developers.
- Provided technical support, resolving IT issues to maximise productivity for team members.
Education
Bachelor of Business Administration -
Australian Catholic University
North Sydney, AustraliaDiploma - Business Information System
Australian Catholic University
North Sydney, AustraliaSkills
- Strong Time-Management
- Customer Service
- Problem-Solving
- Cash Handling
- Retail Operations
- Financial Accuracy
- Marketing Support
- Inventory Management
- Logistics Coordination
- Forklift Operation
- Safety Compliance
- Critical thinking
References
Upon request
Timeline
Customer Service Officer
Aussie Pacific
2026.02 - Current
Customer Service Representative
Chrisco Hampers
2025.08 - 2026.02
Customer Service Team Member
Coles
2023.11 - 2024.08
Customer Service Representative
Ampol
2023.09 - 2025.09
Merchandiser
Bunnings Warehouse
2023.03 - 2023.12
Digital Marketing Intern
Daraz
2022.11 - 2023.02
Warehouse Clerk
David Jones
2022.04 - 2022.10
IT Intern – Business Solutions
IFIC Bank Ltd
2021.11 - 2022.02
Bachelor of Business Administration -
Australian Catholic University
Diploma - Business Information System
Australian Catholic University