Natalie Cox
Mayfield,NSW
Summary
Accomplished Case Manager with strong passion in injury management adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best interventions and courses of action to benefit worker and client needs and return each to optimal quality of life and meaningful employment. Has worked on projects in the team leading to increase in results.
Overview
8
8
years of professional experience
Work History
Case Manager
EML
10.2021 - Current
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between all stakeholders on claims such as the workers, employers, brokers, rehabilitation providers and treating parties to ensure employer and worker needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Monitored client progress through regular follow-up contacts. - Worked in a corporate space with a large employer as a sole case manager ensuring keeping a healthy relationship and gaining results on claims.
- Collaborated with my team with early interventions and return-to-work strategies to ensure early return-to-work rates.
- Trained new case managers on the team.
- Perfected time management to ensure all tasks were completed within time-frames and setting day up for success each day
- Out of office for C25C's current Injury Management Specialist for 4 weeks as well as trusted to ongoing every second Thursday and any annual leave.
- Out of office for C25B Injury Management Specialist for 1.5 weeks for annual leave
- Exposure to leadership roles with multiple out of office opportunities in across C25 as well as C23 as well as acting as the senior case manager for my current team.
- Lead a project for initial Injury management plans, incorporating early intervention requirements in which has lead to a drastic increase in results with measurable element 3 (strategic planning) results being 66.4% in September 2024 and rising to 97.7% In November and maintaining approx 95% to date. and has been rolled out across different teams/ groups across the business.
- Competent in Surgery Sleuth and have been utilizing this for approx 6-9 months.
- In depth knowledge and exposure around QM3's and reporting.
- Part of the emerging leadership program of 2024.
Assistant Manager
KFC
07.2017 - 10.2021
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
Education
Diploma - Exercise And Sports Science
University of Notre Dame Australia
10-2025
Certificate IV - Injury Management
EML Academy
12-2023
Certificate IV - Retail Management
KFC Academy
05-2019
High School Diploma -
Warners Bay High School
09-2018
Certificate III - Retail Operations
KFC Academy
09-2018
Skills
- Problem-solving
- Case management
- Time management
- Client/ Worker management
- Leadership mindset
- Decision-making
- Conflict resolution
- Relationship building
- Emotional awareness
- Intervention plans
- Strong passion in injury management
- Eager to learn and take on new challenges
Timeline
Case Manager
EML
10.2021 - Current
Assistant Manager
KFC
07.2017 - 10.2021
Diploma - Exercise And Sports Science
University of Notre Dame Australia
Certificate IV - Injury Management
EML Academy
Certificate IV - Retail Management
KFC Academy
High School Diploma -
Warners Bay High School
Certificate III - Retail Operations
KFC Academy
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