Lorna Fiskilis
Shepparton,VIC
Summary
Dynamic and results-oriented professional with a proven track record at Black Rhino Group, adept in facility maintenance and staff training and development. Excelled in enhancing team performance and customer satisfaction through effective leadership and relationship building. Demonstrated expertise in health and safety compliance, significantly improving operational efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Venue Manager
Black Rhino Group
Shepparton, VIC
01.2023 - Current
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
Assistant Restaurant Manager
Retzos Group
Shepparton, VIC
11.2020 - 11.2022
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Designed and implemented strategies to reduce costs and waste.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Front of House Staff Member
Retzos Group
Shepparton, VIC
08.2017 - 11.2020
- Disinfected frequently touched between guests to minimize infection risks.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Utilized POS system to receive and process food and beverage orders.
- Greeted customers and answered inquiries regarding menu items and specials.
- Processed customer payments and balanced cash drawers.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Education
McGuire College
Shepparton, VICSkills
- Food and beverage knowledge
- Staff Scheduling
- Facility Maintenance
- Team Management
- Relationship Building
- Writing and verbal communication
- Health and safety compliance
- Task Delegation
- Employee Scheduling
- Staff Training and Development
Certification
- Responsible Service of Alcohol Certificate
- Responsible Service of Gambling Certificate
- NDIS Workers Check
- Working With Childrens Check
Timeline
Assistant Venue Manager
Black Rhino Group
01.2023 - Current
Assistant Restaurant Manager
Retzos Group
11.2020 - 11.2022
Front of House Staff Member
Retzos Group
08.2017 - 11.2020
McGuire College