Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Nicholas Dawkins

Kellyville,NSW

Summary

Dynamic professional with a proven track record at Commonwealth Bank of Australia, enhancing customer satisfaction through personalized banking solutions and rigorous quality control measures. Skilled in banking document preparation and exceptional at fostering teamwork, I've significantly streamlined processes and boosted referrals. My experience spans from finance to leadership roles, demonstrating versatility and a commitment to excellence.

Overview

5
5
years of professional experience

Work History

Customer Banking Specialist

Commonwealth Bank of Australia, CBA
10.2023 - Current

Increased customer satisfaction by providing personalized banking solutions and exceptional service.
• Streamlined loan application processes for faster approvals and quicker fund disbursements.
•Reduced processing errors by implementing strict quality control measures in daily operations.
• Maintained excellent client relations, resulting in increased referrals and repeat business.

Warehouse Worker

Provet
11.2022 - 03.2023
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.

Volunteer

Relay For Life
10.2020 - 10.2022
  • Coordinated and organized annual fundraising events to educate potential donors and increase awareness.
  • Participated in events across multiple years

Mcdonalds Team Leader

Trained New Crew Members
09.2019 - 11.2021

Enhanced team efficiency by conducting thorough crew m e m b e r training sessions.
• Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
•Streamlined the onboarding process for new hires, ensuring a smooth transition into their roles.
•Developed customized training materials to accommodate diverse learning styles and needs.

Education

Bachelors - Economics And Applied Finance

Macquarie University
Sydney, NSW
11.2026

Certificate IV - Real Estate Practice

TAFE
Sydney
12.2024

Certificate III - Financial Services

Kaplan
Sydney
11.2024

Tier 2 - RG146

Kaplan
Sydney
12.2023

Skills

  • Banking document preparation
  • Transactions
  • Cash balancing
  • Payment Processing
  • Sales
  • Communication
  • teamwork

Interests

A very Avid golfer being a member at Castle Hill Country Club

I also enjoy participating in the club matchplay championship and club championships annually, winning the matchplay championship in 2024

Timeline

Customer Banking Specialist

Commonwealth Bank of Australia, CBA
10.2023 - Current

Warehouse Worker

Provet
11.2022 - 03.2023

Volunteer

Relay For Life
10.2020 - 10.2022

Mcdonalds Team Leader

Trained New Crew Members
09.2019 - 11.2021

Bachelors - Economics And Applied Finance

Macquarie University

Certificate IV - Real Estate Practice

TAFE

Certificate III - Financial Services

Kaplan

Tier 2 - RG146

Kaplan
Nicholas Dawkins