Nicholas Mulligan

• Provided exceptional customer service while managing drink orders and delivery.
• Ensured compliance with gaming regulations and safety standards during operational hours.
• Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
• Collaborated with team members to create a positive atmosphere for patrons and staff.
• Trained new employees on bar protocols, enhancing efficiency and service quality.
• Developed strategies for increasing player retention through engaging activities and promotions.

• Mixed and served a wide range of alcoholic and non-alcoholic beverages, delivering friendly and efficient service while restocking bar as required to maintain operational flow.
• Took food orders in the Bistro and delivered meals to customers, ensuring high standards of customer service including check-in for satisfaction.
• Gained expertise in gaming room procedures, managing keno operations, processing bets, handling payouts, and ensuring compliance with gaming regulations for a secure environment.
• Became skilled in managing keno games, including selling tickets, operating keno systems, verifying wins, and processing payouts accurately and efficiently.
• Delivered exceptional customer service, addressing inquiries, resolving issues, and enhancing positive experiences for patrons across all service areas.
• Became proficient in using point-of-sale (POS) systems for order entry, payment processing.
• Worked collaboratively with colleagues in a team-oriented environment, supporting bar, kitchen, and gaming staff to ensure smooth operations.
• Maintained a clean and organised work environment, adhering to hygiene and sanitation standards in the bar, bistro, and gaming areas.

• Prepared food items according to Betty's Burgers' recipes and quality standards, ensuring consistency and efficiency.
• Maintained a clean and organised kitchen environment, adhering to all food safety and hygiene regulations.
• Operated kitchen equipment safely and efficiently.
• Communicated with kitchen staff to ensure timely and accurate food preparation during peak service hours.

• Engaged with customers on their shoe requirements.
• Catered to individual customer needs.
• Upselling as required.
• Manage back-of-house tasks including packing online orders, tagging and preparing products for floor presentation.
• General cleaning duties and store maintenance.

• Became proficient in preparing various McDonald's menu items, including burgers, fries, and other fried products, according to company standards and in line with food safety guidelines.
• Operated and maintained grills and fryers, ensured food was cooked to the correct temperature and specifications.
• Trained in and implemented my knowledge of food safety and hygiene procedures, including proper food handling, storage, and temperature control.
• Maintained a clean and organised kitchen environment by cleaning workstations, equipment, and floors and dishwashing.
• Work effectively as part of a team, assisting colleagues and contributing to a positive work environment.
• Capable of working efficiently under pressure and managing time effectively to meet deadlines and ensure smooth kitchen operations, especially during peak times.

1st year