Nicole Buzelin
Narellan Vale,NSW
Summary
Accomplished Development Manager with innovative leadership style and expertise in brand positioning strategies. Outstanding sales and marketing talents to manage product-related budgets. Great influencing and communication strengths.
Overview
29
29
years of professional experience
Work History
Business Development Manager NSW-ACT
Silversea
03.2020 - Current
- Arranged travel accommodation for groups, couples, executives, and special needs clients.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Updated and maintained customer databases to increase customer retention.
Team Leader
Canada Alaska Travel Connection
01.2017 - 02.2020
- Managed logistics for travel accommodations, catering to the specific requirements of groups, couples, executives, and special needs clients.
- Educated customers on necessary travel documents and visa prerequisites to ensure smooth arrival at intended destinations.
- Analyzed customer requirements and successfully negotiated travel rates, resulting in improved satisfaction ratings.
- Engaged with clients to provide outstanding service, resulting in strengthened relationships and increased travel assignment opportunities.
- Conducted regular updates and maintenance of customer databases, ensuring accuracy and accessibility for retention efforts.
Senior Travel Specialist
Diploma Travel
01.2014 - 01.2017
- Followed up with customers to increase customer service with travel plans.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Plan Cruise groups & Host Guests.
Senior Sales Consultant
MSC Cruises
01.2013 - 01.2014
- Facilitated comprehensive travel arrangements, addressing specific needs of groups, couples, executives, and clients requiring special accommodations.
- Provided comprehensive information on travel documents and visa requirements to ensure hassle-free arrivals at intended locations.
- Conducted analysis of customer requirements and facilitated negotiations for travel rates, leading to increased satisfaction ratings.
- Interacted with clients to ensure outstanding service, leading to improved relationship strength and increased travel assignment prospects.
- Managed ongoing updates and maintenance of customer databases, ensuring precise information and easy access for retention strategies.
Senior Travel Consultant
HARVEY WORLD TRAVEL
01.2009 - 01.2013
- Used Sabre computer systems to print tickets and travel itineraries.
- Used company and vendor marketing resources to educate customers and close sales.
- Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
- Training for new staff on Ocean Cruising /River Cruising & land packages.
Travel with Kids Retail + Corporate Consultant
REHO TRAVEL
03.2007 - 01.2009
- Evaluated suppliers to maintain cost controls and improve operations.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed complete business plans and operational strategies for new and existing business.
- Travel with Kids Retail + Corporate Consultant
Senior Travel Consultant
DIPLOMA WORLD TRAVEL
01.2001 - 03.2007
- Communicated with clients to confirm itineraries, methods of transportation and travel regulations.
- Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
Corporate /Retail /Wholesale Consultant
VN HOLIDAYS / ADVANCE AUSTRALIA TRAVEL
01.1998 - 01.2001
- Handled sensitive personal data with discretion.
- Used Amadeus computer systems to print tickets and travel itineraries.
- Helped senior managers make effective decisions based on current and accurate reporting.
- Organized Groups & Hosted.
Retail Travel Consultant
PLUMPTON TRAVEL
01.1997 - 01.1998
- Arranged travel accommodation for groups, couples, executives, and special needs clients.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Updated and maintained customer databases to increase customer retention.
Education
Diploma -
Careers business college
1990
Skills
Customer Service
Sales
Team Leadership
Travel Planning
Training and Development
Relationship Management
Timeline
Business Development Manager NSW-ACT
Silversea
03.2020 - Current
Team Leader
Canada Alaska Travel Connection
01.2017 - 02.2020
Senior Travel Specialist
Diploma Travel
01.2014 - 01.2017
Senior Sales Consultant
MSC Cruises
01.2013 - 01.2014
Senior Travel Consultant
HARVEY WORLD TRAVEL
01.2009 - 01.2013
Travel with Kids Retail + Corporate Consultant
REHO TRAVEL
03.2007 - 01.2009
Senior Travel Consultant
DIPLOMA WORLD TRAVEL
01.2001 - 03.2007
Corporate /Retail /Wholesale Consultant
VN HOLIDAYS / ADVANCE AUSTRALIA TRAVEL
01.1998 - 01.2001
Retail Travel Consultant
PLUMPTON TRAVEL
01.1997 - 01.1998
Diploma -
Careers business college