Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole Karafilis

Bexley

Summary

I am a highly motivated and passionate individual with over 8 years of customer service experience within hospitality, warehousing and retail. In dealing with customers and tasks at work I have always prided myself on presenting a positive and competent approach at all levels.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Gaming Attendant

Peakhurst Inn - JDA Hotels
08.2023 - Current
  • Made and served patrons food, coffee, hot beverages and alcohol within gaming room and bars
  • Fix machines with errors and attend to large payouts
  • Maintained a clean gaming room
  • Attend to opening and closing duties
  • Raked 30 machines at end of trade

Gaming Attendant/Manager

Lewis Hotels
04.2021 - 12.2023
  • Attended to opening and closing of pub such as opening doors, safe balancing, setting up and closing TAB and KENO, setting up bar and bistro areas etc.
  • Performed cash handling duties such as balancing tills and morning cash rakes from machine, allocating money to CRT machines, attending to payouts and CHQs for patrons, providing change, hourly TAB till counts, etc.
  • Handling and allocating jobs for staff and assisted patrons with any issues
  • Processing invoices and attending to stock orders
  • Made and served patrons food, coffee, hot beverages and alcohol within gaming room and bars.
  • Maintained a clean gaming room for example wiping down benches and machines, cleaning out ashtrays and collecting glasses/rubbish

Bartender / Gaming Attendant

Bexley RSL
03.2023 - 07.2023
  • Served patrons food and alcohol within gaming areas and bar during busy periods such as raffles and promotions
  • Performed cleaning and closing duties in bar and gaming areas
  • Removed stackers from 100 machines at end of trade
  • Performed cash handling duties such as counting tills at start of shift, providing change and paying out tickets from machines, TAB and KENO

Stock Controller Lowes/Online Store Assistant

Lowes Manhattan
12.2019 - 07.2020
  • Ensure stock within the warehouse is fulfilled
  • Ordered stock for online orders
  • Communicating to customers and team members about online orders
  • Working with Head Office to organize stock for photo shoots/promotional work
  • Assisting with other warehousing duties
  • Relieving customer service

Online Store Assistant (Pick - Packer)

Lowes Manhattan
05.2019 - 12.2019
  • Matching store orders and requests
  • Processing and packing store orders
  • Insuring that all store orders are processed correctly
  • Assisting with marking off of stock and correct placement within warehouse
  • Maintaining both incoming and outgoing stock and transfers
  • Assisting with other warehousing duties
  • Relieving for customer service.

Junior Sales Assistant

City Beach
08.2015 - 06.2019
  • Sales and customer service
  • Loss prevention
  • Visual merchandising and store presentation
  • Stock control
  • Fitting rooms
  • Tagging
  • Picking and transferring stock.

Junior Sales and Customer Service

Bakers Delight
09.2014 - 07.2015
  • Serve customers
  • Clean up the store individually when closed (sweeping, wash dishes, clean bench tops, mop, etc.)

Education

High School Diploma -

Georges River College
Oatley, NSW
12.2018

Skills

  • Customer service
  • Gaming and TAB knowledge
  • Stock replenishment
  • Cash Register Operation
  • Money handling

Certification

  • Responsible Service of Alcohol - RSA
  • Responsible Conduct of Gambling - RCG
  • Working with Children Check

Timeline

Gaming Attendant

Peakhurst Inn - JDA Hotels
08.2023 - Current

Bartender / Gaming Attendant

Bexley RSL
03.2023 - 07.2023

Gaming Attendant/Manager

Lewis Hotels
04.2021 - 12.2023

Stock Controller Lowes/Online Store Assistant

Lowes Manhattan
12.2019 - 07.2020

Online Store Assistant (Pick - Packer)

Lowes Manhattan
05.2019 - 12.2019

Junior Sales Assistant

City Beach
08.2015 - 06.2019

Junior Sales and Customer Service

Bakers Delight
09.2014 - 07.2015

High School Diploma -

Georges River College

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Nicole Karafilis