Syvil Shrestha
Brisbane,QLD
Summary
An enthusiastic person with more than 10 years of experience in the hospitality and customer service industry with successful results. With determination and proven ability in leading a team to consistently deliver world-class service and foster positive relationships with guests/clients and co-workers. I am accustomed to working in a challenging and fast-paced environment, particularly when dealing with projects and priorities at the same time. My extensive work experience in Australia, the Philippines, Singapore, and Nepal has shaped my strong work ethic, integrity, and efficiency in serving clients with diverse cultural backgrounds.
Overview
17
17
years of professional experience
Work History
Business Support Officer (AO4)
High-Risk Offender Management Unit- Queensland Corrective Services
04.2024 - Current
- Supported executive-level staff by handling complex scheduling needs and managing confidential information discreetly.
- Enhanced overall team efficiency by streamlining administrative processes and implementing innovative solutions.
- Streamlined internal communications by creating clear channels for information sharing among team members.
- Collaborated with cross-functional teams for the successful execution of strategic initiatives.
AO3 Administrative Officer
HROMU CFNQ ,Queensland Corrective Services
- Perform opening and closing procedure
- Answer general enquiries at reception and direct visitors as required, screen telephone calls and redirect enquiries to appropriate areas of the office and Agency
- Manage and provide a variety of administrative functions and quality, confidential administrative support including diary management, organising meetings, book travel arrangements
- Maintain filing and recording system ensuring the confidentiality of all documentation handled
- Maintain Human Resources functions including checking timesheets, submitting leave forms, assist with commencement paperwork for new employees
- Provide basic training to administrative staff on office systems
- Undertake procurement and financial processing duties
- Register incoming and outgoing correspondence and maintain mail register
- Maintain facilities and equipment, including performing stocktake
- Process maintenance request for the precinct houses and procurement of equipment as required
- Manage Fleet vehicles from booking services, maintenance and regular cleaning.
AO2 Administrative Officer
Queensland Corrective Services (Community Corrections)
- Provide administrative functions and confidential administrative support for the office including, word processing, data entry, spreadsheets, photocopying, filing activities
- Provide support to other staff on administrative issues and assist with the preparation of memorandums, reports, and correspondence
- Provide support and assistance in the use and maintenance of office communication and technology including photocopiers, printers, and computers
- Answer general enquiries at reception and direct visitors as required, screen telephone calls and redirect enquiries to appropriate areas of the office and Agency
- Manage mail and mail register
- Perform opening and closing procedure
- Maintain filing and recording system ensuring the confidentiality of all documentation handled
- Ensure the security of files and appropriate access to the files by relevant staff and approved external agencies
- Ensure records and data for the Integrated Offender Management system (IOMs) are accurate and current.
Guest Services/Front Office Manager
Dwarika’s Resort & Spa (Dhulikhel, Nepal)
- Welcome and briefs guests about the resort, activities and facilities upon check-in and giving a property tour for guest’s better orientation
- Handling guest complaints and concerns in an efficient and timely manner
- Oversees VIP guests, arrivals, and departures
- Coordinating and multi-tasking job duties in a busy environment
- Provides information regarding the Resort, town attractions, activities etc
- Maintain up-to date information on room rates, current promotions, offers and packages
- Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile
- Facilitates property and suites inspection and maintenance
- Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest
- Provide direction and guidance to guest services team members to meet company goals
- Provide outstanding services and ensure guest satisfaction
- Coordinate and supervise all activities for guests
- Established and enforce new policies and procedures
- Direct, coach and manage guest services team to ensure all standards and operating procedures are adhered to
- Appraise team member’s performance and produce reports
- Personally, takes tour operators/travel agent for property inspection during their familiarization visit.
Front Office Receptionist
Madison Ocean Breeze Townsville
01.2020
- Manage the reception duties solely on shift
- Check in and check out of guests
- Process and update all online travel agent’s reservation and hotel’s reservations system
- Carry out word processing, filing, mail-outs, bookkeeping and banking as required
- Send out accounts, receive payments and order stationery and office supplies
- Deal with incoming mail and organise outgoing and posting mail
- Give information on facilities available and advise guest about places of interest
- Works closely with housekeeping for smooth and timely release of rooms.
Practice Coordinator
Project Outback Dental- MYTOOTHDOCTOR
01.2021 - 02.2022
- MYTOOTHDOCTOR and Project Outback Dental's Practice Coordinator
- Oversees the day-to-day operations of MYTOOTHDOCTOR clinic in Bushland Beach, as well as POD's mobile dental facility
- Coordinates patient treatment in our private practice, as well as at the Mater Private Hospital for Dr Robles
- Liaises with the company's institutional clients and ensures our active community engagement.
Front Office Manager
Quest Apartments
09.2019 - 12.2019
- Carry out word processing, filing, mail-outs, bookkeeping and banking as required
- Send out accounts, receive payments and order stationery and office supplies
- Deal with incoming mail and organise outgoing and posting mail
- Looks after reservations system
- Check guests into and out of the hotel
- Give information on facilities available and advise guest about places of interest.
Customer Service Team Leader
Otto’s Fresh Food Market
05.2019 - 09.2019
- Greet and direct customers
- Provide accurate information (e.g
- Product features, pricing and after-sales services) Answer customers’ questions about specific products/services Cross-sell products Ensure racks are fully stocked
- Manage returns of merchandise
- Coordinate with the Customer Sales attendants to provide excellent customer service (especially during peak times) Inform customers about discounts and special offers! Stay up to date with new products/services
- In charge of finalising of all tilts and sales of the day Ensures closing procedure of the shop has been followed
- Provides training to new staff.
Guest Service Agent
The Ville Resort Casino
01.2019 - 04.2019
- Greeting guests upon arrival and making them feel welcomed
- Administering check-ins and check-outs
- Assigning room and taking care of administrative duties Processing guest payments Coordinating with bell service and staff management
- Being a source of information to guest on various matters such as transport and restaurant advice Diffusing conflict or tense situations with guests.
Guest Services Executive
Dwarika’s Hotel, Kathmandu, Nepal
10.2011 - 09.2013
Guest Relations Manager
Mirabel Resort, Dhulikhel, Nepal
06.2011 - 09.2011
Outlet Supervisor
Octopus Concepts and Franchise Pte. Ltd. Singapore - The Toucan Irish Pub
01.2008 - 10.2009
Education
Associate of Science - Hotel, Motel, And Restaurant Management
Philippine Christian University
04.2007
Cert 3 - Business Administration
Jigsaw
12.2021
Skills
- Able to prioritize tasks and workloads in order of importance
- Proven ability to manage through others
- Strong decision making and problem-solving skills
- Able to motivate and lead others in a team environment
- Excellent communication skills, both written and verbal
- An ability to build rapport and trust quickly with work colleagues
- Documentation and control
- Office Management
- Records Management
- Human Resources Support
- Expense Reporting
- Travel Arrangements
- Administrative Support
- Microsoft Excel
- Computer Skills
- Data Entry
Mainachievements
- Successful Opening of the Resort
- 100% Guest Satisfaction till date (any online Reviews)
- Created and implemented new wellness activities/programs for in house guests.
- Recognized by Conde Nast & Forbes
- Successfully organized SAARC nations Head of State Visit in 2014
- Successfully organized incentive groups and special groups held at the resort.
Seminarsandprograms
- Personality Development Seminar - Manila Hotel, Philippines (02/17/07)
- Bartending Program - T.G.I Fridays Restaurant Malate, Philippines (03/10/07)
Professionaleducationalcredentials
- Certificate III in Business Administration- Medical
- Associate in Hotel and Restaurant Management -Philippine Christian University - Manila, Philippines (April 2007)
Disclaimer
I hereby declare that the above-mentioned information is true to the best of my knowledge.
Languages
English
Full Professional
Tagalog
Native or Bilingual
Nepali
Limited Working
Timeline
Business Support Officer (AO4)
High-Risk Offender Management Unit- Queensland Corrective Services
04.2024 - Current
Practice Coordinator
Project Outback Dental- MYTOOTHDOCTOR
01.2021 - 02.2022
Front Office Receptionist
Madison Ocean Breeze Townsville
01.2020
Front Office Manager
Quest Apartments
09.2019 - 12.2019
Customer Service Team Leader
Otto’s Fresh Food Market
05.2019 - 09.2019
Guest Service Agent
The Ville Resort Casino
01.2019 - 04.2019
Guest Services Executive
Dwarika’s Hotel, Kathmandu, Nepal
10.2011 - 09.2013
Guest Relations Manager
Mirabel Resort, Dhulikhel, Nepal
06.2011 - 09.2011
Outlet Supervisor
Octopus Concepts and Franchise Pte. Ltd. Singapore - The Toucan Irish Pub
01.2008 - 10.2009
AO3 Administrative Officer
HROMU CFNQ ,Queensland Corrective Services
AO2 Administrative Officer
Queensland Corrective Services (Community Corrections)
Guest Services/Front Office Manager
Dwarika’s Resort & Spa (Dhulikhel, Nepal)
Associate of Science - Hotel, Motel, And Restaurant Management
Philippine Christian University
Cert 3 - Business Administration
Jigsaw
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