NYKITA LUCAS-KIND
Redbank Plains,QLD
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals in task delegation and workflow coordination. Promoting efficient and high-quality operations, diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Adept at managing Task and Task.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Duty Manager
The Falvey Hotels
03.2020 - 01.2024
- Training new staff, Management of Hotel, Accountant Management, Banking, Creating digital signage, Event Planning, Running tills, Pouring Beer/wine/Making Cocktail’s, Service/Serving, Rosters, Management of food, Handling large amounts of money, Fixing Machinery, Stock Take, Ordering, Opening and closing
Customer Service
Puma Energy
05.2018 - 03.2020
- Basic food perpetrations utilizing safe food practices, Performed stock stake procedures, Stock replenishment and re-ordering, Timely and Effective customer service and sales support, Accurate processes of cash and eftpos transactions, Compliance with WH&S policies and procedures
Sandwich Artist
SUBWAY
01.2016 - 04.2018
- Stock Monitoring, General cleaning and maintenance, Stock Rotation and Ordering, Handling of cash, Provision of effective drive thru services, Provided training to new employees, Store opens and closes
Education
Redbank Plains State High School
01.2016
Maroochydore State High School
01.2013
Skills
- Professionalism and Integrity
- Great Presentations
- Account Management
- Adaptable To New Environments
- Project Planning
- Great Salesman
- Dependable and Efficient
- Willing to take on Additional Responsibility
- 9yrs In Customer Service
- Time Management
- Team Supervision
- Attention to Detail
- Cash Management
- Policy Enforcement
- New Employee Training
- Verbal and written communication
- Motivational Leadership
- Financial Reporting
- Software experience
Certification
- Hospitality Cert 2 & 3
- RMLV
- RSA AND RSG
References
- Tracey Williams, 0412105665, Falvey’s Hotel Manager
- Sanjay, 0402374455, Puma Energy Owner
- Melissa Parson, 0420314074, Subway Manager
- Rebecca Robinson, 0434654567, Friend
Timeline
Duty Manager
The Falvey Hotels
03.2020 - 01.2024
Customer Service
Puma Energy
05.2018 - 03.2020
Sandwich Artist
SUBWAY
01.2016 - 04.2018
Redbank Plains State High School
Maroochydore State High School