Olivia Field
Mackay,QLD
Summary
I have extensive experience in customer service and as a support staff member, notably at Helloworld Travel and United Chemists. Through my years of customer-based sales experience, I have developed a variety of skills including excellent communication, time management, interpersonal, adminstrative and organizational abilities, that manifest in every role I have undertaken.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Support Agent
Helloworld Travel
01.2024 - Current
- Assisting in background sales processes for increased efficiency and improved team performance.
- Addressing enquiries and preparing, creating and distributing travel documentation.
- Liaising between customers, sales staff and third party suppliers to streamline processes.
- Maintaining accurate records of client information through the customer database.
- Handling financial transactions and banking reconciliation.
- Maintaining inventory of marketing materials and ordering other resources.
Customer Service Assistant
United Chemists
03.2022 - 02.2023
- Handled financial transactions using registers.
- Answered customer questions about pharmacy products descriptions and stock control and availability.
- Maintained clean and organized work environment.
- Collaborated with team members to improve overall customer experience in person and via phone.
- Assisted management in administrative duties.
Customer Service Cashier
Coles Supermarket
11.2021 - 03.2022
- Processed customer orders, stock control and handled transactions.
- Assisted customers and escalated any major issues to supervisor.
- Maintained clean and tidy work area.
Customer Service Cashier
Prouds Jewellers
11.2020 - 01.2021
- Processed customer orders and handled transactions.
- Maintained clean and tidy work area.
Education
Queensland Certificate of Education -
Holy Spirit College
Mount Pleasant, QLD11.2023
Skills
- Customer Service
- Time Management
- Excellent Communication
- Organizational Skills
- Interpersonal Skills
- Professionalism
Certification
SITHFAB021 - Provide responsible service of alcohol
SITHGAM022 - Provide responsible gambling services
References
Bethany Pinkard
United Chemists Retail Manager
0434032369
Alana Toffoli
Head of Department, Holy Spirit College
49948600
Timeline
Sales Support Agent
Helloworld Travel
01.2024 - Current
Customer Service Assistant
United Chemists
03.2022 - 02.2023
Customer Service Cashier
Coles Supermarket
11.2021 - 03.2022
Customer Service Cashier
Prouds Jewellers
11.2020 - 01.2021
SITHFAB021 - Provide responsible service of alcohol
SITHGAM022 - Provide responsible gambling services
Queensland Certificate of Education -
Holy Spirit College
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