Olivia Vartuli
Newport,NSW
Summary
I am currently 18 years old, studying certificate IV in Travel and Tourism at Tafe and am eager to begin my career in Aviation. I offer strong communication skills and a natural ability to connect with people, I am eager to learn and develop in aviation environment. Bringing understanding of hospitality and customer service principles, ready to use and develop conflict resolution and multitasking skills in future roles.
Overview
2
2
years of professional experience
Work History
Cafe Worker
Lighthouse Specialty Coffee
02.2025 - Current
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Assisted in training new staff members on café procedures, policies, and customer service standards to ensure a consistent experience for all patrons.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
Cinema Worker
United Cinema Group
06.2024 - Current
- Prepared and served customers their food and drinks in a friendly manner ensuring their needs are met.
- Managed inventory efficiently, ensuring adequate stock levels of food, beverages, and supplies at all times.
- Sold admission, processed payments, and issued tickets.
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Handled customer inquiries professionally and knowledgeably, resolving issues promptly to maintain positive relationships with patrons.
- Collaborated with team members to maintain theater cleanliness during busy periods, resulting in higher guest satisfaction ratings.
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Provided exceptional customer service to promote positive movie-going experience.
Waitress
Saigon City Restaurant
11.2022 - 11.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
High School Diploma -
Mater Maria Catholic College
Sydney, NSW12-2024
Certificate IV - Tourism And Travel
Tafe
06.2025 - Current
Skills
- Teamwork and collaboration
- Customer service
- Cleanliness and hygiene
- Flexible schedule
- Safe food handling
- Cash handling proficiency
- Barista techniques
- Friendly and outgoing
- Table service
- Food service standards
Timeline
Certificate IV - Tourism And Travel
Tafe
06.2025 - Current
Cafe Worker
Lighthouse Specialty Coffee
02.2025 - Current
Cinema Worker
United Cinema Group
06.2024 - Current
Waitress
Saigon City Restaurant
11.2022 - 11.2023
High School Diploma -
Mater Maria Catholic College
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