Paul Kinsella
Wonga,QLD
Summary
Dynamic professional with expertise in team management and client services. Proven ability in complex problem solving and enhancing service delivery processes. Achievements include improved communication and compliance metrics, leading to increased client satisfaction.
Overview
19
19
years of professional experience
Work History
Team Leader, Disability Client Services
Endeavour foundation
Kingaroy , QLD
10.2020 - 12.2021
- Led team meetings to assess client needs and implement targeted service enhancements.
- Coordinated client assessments to determine support requirements and available services.
- Improved communication between clients, families, and service providers to ensure clarity and understanding.
- Monitored compliance with organizational policies in service delivery processes.
- Compiled reports evaluating program effectiveness and service delivery to inform strategic decisions.
- Advised management on necessary improvements for successful program implementation.
- Developed training materials on disability service protocols for staff education.
- Trained new staff on disability service policies and procedures.
Supervisor
Kilcoy global foods
, QLD
02.2014 - 10.2014
- Oversaw daily food processing operations, ensuring efficiency and compliance with quality standards.
- Coordinated workflows to consistently meet production targets within deadlines.
- Implemented quality control measures that improved food handling processes.
- Trained staff on safety protocols and operational procedures, resulting in improved compliance rates.
- Monitored employee productivity and provided feedback to enhance performance.
- Communicated with team members to address and resolve operational challenges promptly.
- Conducted weekly meetings to align team on tasks and project timelines.
- Provided leadership insight and mentoring to new employees regarding company programs.
Boning room trainer
Kilcoy global foods
Kilcoy , QLD
02.2013 - 04.2014
- Delivered one-on-one coaching to strengthen employee skills and improve knowledge retention.
- Collaborated with management to create targeted training materials and resources.
- Assessed training needs through feedback and performance observations.
- Facilitated onboarding sessions to streamline integration of new staff.
- Maintained accurate records of training sessions and trainee progress.
- Adapted teaching methods to address individual learner needs and group dynamics.
- Documented all training activities, including attendance and feedback forms.
- Implemented improvements in training processes based on participant feedback.
Shed union president
South Burnett beef
Murgon, QLD
03.2003 - 05.2006
- Led negotiations for worker agreements with management and external stakeholders.
- Advocated for employee rights and workplace safety, resulting in increased awareness and compliance across the organization.
- Coordinated communication between union members and company leadership to ensure transparency and address concerns effectively.
- Facilitated conflict resolution sessions between union members and management, leading to improved relationships and collaborative solutions.
- Developed strategic plans to enhance employee engagement and morale initiatives.
- Organized educational workshops on labor laws and industry standards for union members.
- Mentored new union representatives on processes, responsibilities, and best practices.
- Represented union interests at regional meetings and industry conferences.
Education
High School Diploma -
Wondai State School.
Wondai, QLD11-1994
High School Diploma -
Wondai State School
Wondai, QLD11-1994
Skills
- Protocol development
- Service evaluation
- Client feedback
- Service improvement
- Team management
- Client assistance
- Problem solving
- Effective communication
Timeline
Team Leader, Disability Client Services
Endeavour foundation
10.2020 - 12.2021
Supervisor
Kilcoy global foods
02.2014 - 10.2014
Boning room trainer
Kilcoy global foods
02.2013 - 04.2014
Shed union president
South Burnett beef
03.2003 - 05.2006
High School Diploma -
Wondai State School.
High School Diploma -
Wondai State School