Summary
Overview
Work History
Education
Skills
Timeline
References
Generic

Paula Mathews

Gold Coast,QLD

Summary

I am currently someone without experience in the beauty/skin industry but someone with extensive customer service experience who has recently undertaken a Certificate in Dermal Interventions course through ACHW and am exploring any options to begin work in the industry while I complete my studies. Main reason being that I wish to be in a supportive environment and able to work with inspiring people in line with my goal to become a Dermal Therapist. If any positions arise for an entry level position I believe I would be an ideal candidate and have high aspirations to further my learning in the field beyond the Certificate I am currently undertaking.

Overview

10
10
years of professional experience

Work History

Postal Services Officer

Australia Post
Coolangatta, QLD
07.2017 - Current
  • Provided customer service at the front counter by answering inquiries about postal services and regulations.
  • Utilized computer systems to process orders, look up rates, track shipments.
  • Responded promptly to customer complaints or issues regarding their orders.
  • Managed cash register transactions accurately throughout each shift.
  • Organized work area daily for efficient operations during busy periods.
  • Offered support and advice to newer personnel to improve performance.
  • Set goals and operating procedures that maximized employee effectiveness.

CSR

Serco
Varsity Lakes, QLD
01.2014 - 06.2017
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Upheld quality control policies and procedures to increase customer satisfaction.

Education

Robina State High School
Robina, QLD
11.2007

Certificate in Dermal Interventions - Dermal Therapy

ACHW

Skills

  • Computer Savvy
  • Retail Sales
  • Service-Oriented
  • Analytical Problem-Solving
  • Strong Organization Skills
  • Problem-Solving Skills
  • Team Collaboration

Timeline

Postal Services Officer

Australia Post
07.2017 - Current

CSR

Serco
01.2014 - 06.2017

Robina State High School

Certificate in Dermal Interventions - Dermal Therapy

ACHW

References

Reference contact details available upon request.

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Paula Mathews