Pauline Hemmings
Gateshead,NSW
Summary
Communicative 2IC Manager offering 2 years of comprehensive experience providing administrative and operational support to managers. Detail-oriented and versatile professional polished in motivating staff to meet personal and company goals and planning. Strong team leader possessing mature decision-making abilities and outstanding time management skills.
Overview
6
6
years of professional experience
Work History
2IC Manager
STRAND
Kotara, NSW
03.2022 - Current
- Interviewed, recruited and trained new onboarding candidates.
- Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Developed and maintained client relationships for increased customer satisfaction and loyalty.
- Organised and detail-oriented with a strong work ethic.
Casual Sales Assistant
STRAND
Charlestown, NSW
10.2019 - 03.2022
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted with merchandising tasks, creating attractive displays that showcased products effectively.
- Used in-store system to locate inventory and place special orders for customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Processed transactions accurately and efficiently, reducing wait times and enhancing the overall customer experience.
- Greeted customers and helped with product questions, selections, and purchases.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Utilized upselling techniques to promote additional products and increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Sales Associate
Zamel's Jewellers
Charlestown, NSW
10.2017 - 09.2019
- Developed strong rapport with customers and created positive impression of business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Education
High School Diploma -
Melville High School
Kempsey, NSWSkills
- Customer-Oriented
- Good Judgement
- Professional and Courteous
- Dependable and Responsible
- Task Prioritisation
- Decision Making
- Team Leadership
- Time Management
- Schedule Management
- Team Leadership
- Teamwork and Collaboration
- Merchandising operations
- Records Organization and Management
Timeline
2IC Manager
STRAND
03.2022 - Current
Casual Sales Assistant
STRAND
10.2019 - 03.2022
Sales Associate
Zamel's Jewellers
10.2017 - 09.2019
High School Diploma -
Melville High School