Phoebe Conroy
Fremantle,WA
Summary
Hardworking and dependable worker with over 5 years of experience in the recreation and leisure industry. I thrive in a fast-paced environment, and enjoy working in a team to provide excellent customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Reception and Administration
Southpaws Specialist Veterinary Surgery
07.2021 - 01.2024
- Providing excellent customer service to build strong client rapport.
- Scheduling consultations (face-to-face, over the phone and via email).
- Responding to client enquiries via phone and email.
- Administration tasks including invoicing, ordering, filing, and processing insurance claims.
- General cleaning tasks.
Customer Service Officer - Supervisor
Glen Eira Leisure Centre
04.2018 - 12.2023
- Leading a team of CSOs in a fast-paced leisure centre to achieve customer satisfaction.
- Answering patron enquiries (face-to-face and via email).
- General administration work (scheduling appointments/handling bookings, answering phones, memberships, handling cash/EFTPOS).
- Cash handing and EOD cash/EFTPOS procedures.
- Conflict resolution.
Senior Pool Lifeguard
Glen Eira Leisure Centre
01.2019 - 12.2023
- Leading a team of lifeguards to safely supervise pools, administer first aid and clean.
- Communicate with and provide customer service for patrons (both children and adults).
- Cleaning pools, cleaning pool vacuums, first-aid stocktake, and safety inspections.
- Assigning laneropes and general pool operation/organisation.
Education
Doctor of Veterinary Medicine - Veterinary Biology
Murdoch University
Perth, WA11.2027
Bachelor of Science - Agriculture And Production Animal Science
University of Melbourne
Parkville07.2023
High School Diploma -
Star of The Sea College
Gardenvale, VIC11.2017
Skills
- Teamwork and collaboration
- Leadership
- Computer skills (Word, Excel, etc)
- Verbal and written communication
- Conflict resolution
- Problem Solving
- Cash handling
Certification
- First Aid certificate (HLTAID003)
- CPR certificate (HLTAID009)
- Asthma & Anaphylaxis certificate
- Conflict Resolution training completion
Volunteer Work
- RSPCA, kennels volunteer (Jan 2023 - present)
- Save-A-Dog-Scheme, shelter volunteer (Jan 2023 - present)
- Surf lifesaver, Hampton & Mordialloc beach (2012 - 2021)
Timeline
Reception and Administration
Southpaws Specialist Veterinary Surgery
07.2021 - 01.2024
Senior Pool Lifeguard
Glen Eira Leisure Centre
01.2019 - 12.2023
Customer Service Officer - Supervisor
Glen Eira Leisure Centre
04.2018 - 12.2023
Doctor of Veterinary Medicine - Veterinary Biology
Murdoch University
Bachelor of Science - Agriculture And Production Animal Science
University of Melbourne
High School Diploma -
Star of The Sea College
- First Aid certificate (HLTAID003)
- CPR certificate (HLTAID009)
- Asthma & Anaphylaxis certificate
- Conflict Resolution training completion
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