Pip Chadwick
Gold Coast,QLD
Summary
Dynamic leader with a proven track record at Smartstone Pty Ltd, where I spearheaded sales growth and team development. Recognized for exceptional relationship-building and strategic planning skills, I was awarded Manager of the Year 2024. Expert in conflict resolution and negotiation, I consistently exceed sales targets through innovative strategies and effective team management.
Overview
15
15
years of professional experience
Work History
State Manager QLD
Smartstone Pty Ltd
Gold Coast QLD, QLD
02.2020 - Current
- Lead, motivate, and develop a team of sales professionals, providing guidance and ongoing training to maximize their potential.
- Collaborate cross-functionally with marketing to develop and align sales initiatives with broader business objectives.
- Implement and optimize sales processes to enhance efficiency and effectiveness across multiple locations.
- Monitor market trends, competitor activities, and customer feedback to drive strategic decisions and continuous improvement.
- Cultivate and maintain strong relationships with key customers and industry stakeholders to drive sales growth and enhance the company's reputation.
- Analyze sales data and performance metrics to evaluate team and individual effectiveness, providing actionable insights to senior management.
- Developed strategic plans to maximize operational efficiency within the region.
- Analyzed market trends to identify opportunities for growth in the region.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Evaluated employee performance on an ongoing basis, providing feedback as needed.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Ensured that all safety protocols were followed at each location.
- Developed key relationships with local business leaders and community stakeholders.
- Analyzed business performance data and forecasted business results for upper management.
- Recruited and trained new employees to meet job requirements.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
HVG Group of Companies - Smartstone Pty Ltd
"Awarded Sales Master of the year in 2015"
01.2024 - 12.2024
HVG Group of Companies - Smartstone Pty Ltd
Awarded Manager of the year 2024
01.2024 - 12.2024
2IC State Manager/Area Manager
Smartstone Pty Ltd
06.2015 - 01.2020
- Implement your sales plan to achieve sales targets.
- Develop, secure, and maintain key account relationships.
- Market, sales, and price analysis (including forecasting).
- Maintain pricing and margins.
- Manage the performance of the sales team through coaching and training.
- Actively monitor sales representative activity levels, and offer advice and support when required.
- Staff appraisal and the formulation of training and succession plans.
- Training, monitoring, and use of the CRM system.
- Managing a team of sixteen staff members.
- Strategic leadership and direction.
- Securing new business opportunities.
- Management of retail and commercial clients.
- Proven sales ability, with a strong focus on driving new business through proactive initiatives, while nurturing an existing client base.
- Experience in the kitchen or bathroom renovation markets.
- Effectively promote and maximize the specification of Smartstone surfaces through kitchen designers, joiners, and stonemasons.
- Developing customer relationships through effective call planning and client management is key.
- The ability to think laterally and achieve sales demonstrates success in having achieved sales targets, develops, and effectively implements a sales business plan.
- Work well autonomously and in a small team environment.
- Motivated and driven, working with clients to tailor promotions to increase business and exposure.
Area Manager - Sales
Prime Network - Zinc Radio station
03.2010 - 05.2015
- Selling radio advertising
- Developing growth strategies and plans
- Managing and retaining relationships with existing clients
- Increasing client base
- Having an in-depth knowledge of business products and value proposition
- Writing business proposals
- Top salesperson within the team growing established accounts to holding the largest accounts in central QLD region
Education
Certificate IV -
Sales and Marketing
Certificate IV -
Small Business Management
Skills
- Effective Team Management
- Business Plan Execution
- Proficient in Building Relationships
- Conflict Management and Resolution
- Great time management
- Superior communication and negotiation skills
- Friendly manner
- Fast learner
Timeline
HVG Group of Companies - Smartstone Pty Ltd
"Awarded Sales Master of the year in 2015"
01.2024 - 12.2024
HVG Group of Companies - Smartstone Pty Ltd
Awarded Manager of the year 2024
01.2024 - 12.2024
State Manager QLD
Smartstone Pty Ltd
02.2020 - Current
2IC State Manager/Area Manager
Smartstone Pty Ltd
06.2015 - 01.2020
Area Manager - Sales
Prime Network - Zinc Radio station
03.2010 - 05.2015
Certificate IV -
Sales and Marketing
Certificate IV -
Small Business Management
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