Prabhu Shrestha
Dee Why,NSW
Summary
Efficient professional currently undertaking Certificate IV in finance and mortgage broking from TAFE looking for an position in mortgage broking and finance industry using my experience of running the successful hospitality business and leadership skills through management skills.
Overview
15
15
years of professional experience
Work History
CAFE OWNER
The Dry Leaf Cafe
Mosman, NSW
07.2017 - Current
- Managed financial and accounting aspects of the business, including budgeting, forecasting, preparing BAS and controlling costs
- Mentored and trained employees to improve performance and encourage professional growth
- Monitored customer service standards and provided feedback to staff members on performance.
- Resolved customer complaints quickly and efficiently using problem-solving skills.
- Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
- working on the best interest of customer and enhanced customer loyalty through exceptional service and consistent product quality
- Trained employees on proper food handling techniques, safety protocols, and company policies.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs
- Collaborated with local businesses to host joint events, fostering community engagement
- Boosted cafe sales with creative marketing strategies and promotional events.
- Implemented cost-saving strategies to reduce overhead expenses without sacrificing quality of products or services offered.
TEAM LEADER, MANAGER
Woolworths Supermarket
Narrabeen, NSW
06.2009 - 08.2020
- Increased employee productivity through effective training programs, performance evaluations, and feedback sessions
- Communicated with managers of other departments to maintain transparency
- Established clear performance expectations for staff members which led to increased accountability
- Mentored new hires, ensuring proper training in sales techniques, customer service, and store operations
- Demonstrated strong leadership skills, setting an example for professionalism and dedication that inspired team members to consistently strive for excellence in their roles
- Collaborated with store manager to develop targeted sales goals and strategies for the retail team
- Built strong relationships with customers through a positive attitude and attentive response
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision
- Boosted customer satisfaction by providing exceptional service and promptly addressing concerns.
Education
Certificate IV - Finance And Mortgage Broking
TAFE
Sydney, NSW10.2024
Bachelor - Accounting And Finance
Victoria University
Sydney, NSW02.2015
Skills
- Documentation And Reporting
- Strategic Marketing
- Assessing loan qualification
- Client Confidentiality
- Ethical business standards
- Client Service
- Accurate Documentation
- Social Media Marketing
- Effective problem solving
- Ethical business practices
- Goal-oriented mindset
- Customer service and support
- Product Education
- Credit File Updating
- Attention to Detail
- Active Listening and Learning
- Written Communication
Timeline
CAFE OWNER
The Dry Leaf Cafe
07.2017 - Current
TEAM LEADER, MANAGER
Woolworths Supermarket
06.2009 - 08.2020
Certificate IV - Finance And Mortgage Broking
TAFE
Bachelor - Accounting And Finance
Victoria University
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