Summary
Overview
Work History
Education
Skills
Timeline
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Prageeth Somarathna

Alice Springs,NT

Summary

Administrative professional with strong organizational skills and focus on efficient office management. Known for fostering team collaboration and adapting to changing needs to achieve results. Expertise in project coordination, scheduling, and maintaining accurate records. Reliable and results-oriented with proactive approach to problem-solving and process improvement.

Overview

3
3
years of professional experience

Work History

Roster Officer

AnglicareNT
01.2023 - Current
  • Collected, arranged, and input information into database system.
  • Generated reports detailing findings and recommendations.
  • Developed and implemented processes and procedures to streamline operations.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
  • Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
  • Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintained database systems to track and analyze operational data.
  • Gathered, organized and input information into digital database.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Evaluated customer needs and feedback to drive service improvements.
  • Coordinated with multiple organizations to streamline operations, enhancing overall response times during emergencies.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Office Administration Assistant and Support Worker

AnglicareNT
09.2023 - 12.2023
  • Safeguarded sensitive information with strict adherence to confidentiality policies when handling personnel records and confidential documents.
  • Fostered strong professional relationships with clients by scheduling appointments promptly, maintaining accurate contact records, and delivering excellent customer service.
  • Managed multiple priorities simultaneously through effective time management practices, ensuring all tasks were completed on schedule while maintaining a high level of accuracy.
  • Reduced errors in documentation by thoroughly proofreading and editing all correspondence and reports before distribution.
  • Facilitated smooth office operations by managing inventory of supplies, placing orders as needed, and maintaining organized storage areas.
  • Answer phone calls and make sure to record and respond to them appropriately. Keep a record of complaints and compliments for management reference.

Disability Support Worker

Casa Services
04.2022 - Current
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Drove clients safely to social activities and appointments.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Kept accurate records for client files and handled related paperwork.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.

Education

Certificate 111 in Individual Support Worker - Disability Support

Australian Community And Management Collage
NSW
02-2022

Bachelor of Science - Business Management,

Wayamba University of Sri Lanka
Sri Lanka
05-2013

Skills

  • Work Coordination
  • Strategic Planning
  • Innovation and Creativity
  • Community Relations
  • Information Verification
  • Emergency and non-emergency response
  • Teamwork and Collaboration
  • Multitasking Abilities
  • Time Management
  • Data Analysis

Timeline

Office Administration Assistant and Support Worker

AnglicareNT
09.2023 - 12.2023

Roster Officer

AnglicareNT
01.2023 - Current

Disability Support Worker

Casa Services
04.2022 - Current

Certificate 111 in Individual Support Worker - Disability Support

Australian Community And Management Collage

Bachelor of Science - Business Management,

Wayamba University of Sri Lanka

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Prageeth Somarathna