Ragina Villarama
Craigieburn,VIC
Summary
Outgoing Duty Manger and Rental Sales agent with three years increasing revenue for rental company. Brought in new customers and retained current customers through excellent customer service and networking skills. I am eager to secure a full-time position that offers professional challenges utilizing my sales strategies, excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Duty Manager and Rental Sales Agent
East Coast Car Rentals
04.2021 - Current
- Meeting KPI sales targets, advancing above the companies targets.
- Trained and mentored new rental sales agents.
- Negotiated prices and up-sold vehicles to increase occupancy and maximise revenues.
- Maximized profitability through strategic pricing negotiations while maintaining strong client relations.
- Prepared rental agreements, obtaining customer signatures and other information, such as required licenses.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Logged reports, expenses, receipts, and sales in company database.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Prepared vehicles for display and for rent.
- Computed charges and received payment for vehicle hire fees, vehicle excess reductions and other rental merchandise.
- Responded to customer enquires via phone and email.
- Arranged for provision of services to customers and accepted returns.
- Maintained and inventoried fleet of 650 or more vehicles.
- Inspected and adjusted rental agreements needs of customer.
- Explained rental fees, policies and procedures.
Met deadlines while maintaining high-quality deliverables. - Provided other rental staff with assistance in performing difficult and complicated duties.
- Listened to and resolved customer complaints regarding services, products and personnel.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Trained newly hired rental agents regarding company procedures and standards.
- Incorporated knowledge across car makes and models to sell features and benefits of various vehicles.
- Answered phones to assist customers in making, altering, or cancelling reservations.
Bar Assistant And Receptionist
Highlands Hotel
11.2019 - 04.2021
- Followed food safety and sanitation protocol to comply with local health regulations.
- Rotated and restocked produce, beer and wine in coolers and liquor rooms.
- Provided and replenished beverage stock and supplies.
Swept and mopped bar and beverage service areas. - Observed, instructed and monitored guests for safety and guideline adherence.
- Serviced and maintained work area and cleaned and reset tables.
- Wiped and disinfected stations to meet company sanitation standards.
- Delivered exceptional customer service by tending to guest needs.
- Answered questions about organisation and provided callers with address, directions and other information.
- Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees.
- Photocopied or mimeographed various materials, collating and distributing as required.
- Transmitted information and documents to customers via computer and mail.
- Used sign-in sheets and other check-in procedures to track visitors on premises.
Crew Member
Hungry Jacks
05.2018 - 07.2019
- Communicated with co-workers to improve operations and reduce wait times.
- Refilled food products throughout shift to confirm full displays.
- Attended training programs to improve operations.
- Placed food on trays or in takeout containers and served to customers.
- Cleaned counters, cashier area and utensil display to comply with sanitary regulations.
- Organised utensils, napkins and condiment supplies to create clean display.
- Replenished foods at serving stations.
- Prepared and served cold drinks, and frozen milk drinks and desserts, using drink-dispensing, milkshake and frozen custard machines.
- Performed cleaning duties such as sweeping, mopped and washing dishes, to keep equipment and facilities sanitary.
Education
Diploma In Nursing -
Kangan Institute
Moone Ponds, Victoria06.2021
High School - Victoria Certificate of Education -
Hume Anglican Grammar
Craigieburn, Victoria11.2017
Skills
- Customer Service
- Excellent Communication
- Sales Strategies
- Ability to Multitask
- Cross-selling techniques
- Leadership
- Problem-Solving
- Sales Techniques
- Teamwork
- Adaptability
Accomplishments
- Supervised team of 20-25 staff members.
- Ranked Number 1 on Sales Stack Rank a for multiple months in a row 2023.
- Grew Melbourne Airports regional sales at East Coast Car Rentals for 2023 by contributing $250k with of revenue as a individual Sales Agent
- Awarded “Hightest Volume of Sales - Individual ”.
Certification
- Provide First Aid
- Provide Cardiopulmonary Resuscitation
- Working With Children's Check
- Responsible Service of Alcohol
References
- Jessica Cinque, Highlands Hotel - Manager, 0403 363 371
- Sherielyn Salvador, Hungry Jacks- Manager, 0451 998 517
Sales Award 2023- East Coast Car Rentals
“Hightest Volume of Sales - Individual ” The highest individual total completed revenue by RSA over 12 months.
Timeline
Duty Manager and Rental Sales Agent
East Coast Car Rentals
04.2021 - Current
Bar Assistant And Receptionist
Highlands Hotel
11.2019 - 04.2021
Crew Member
Hungry Jacks
05.2018 - 07.2019
Diploma In Nursing -
Kangan Institute
High School - Victoria Certificate of Education -
Hume Anglican Grammar
- Provide First Aid
- Provide Cardiopulmonary Resuscitation
- Working With Children's Check
- Responsible Service of Alcohol
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