Raili Kaspri
Perth,WA
Overview
8
8
years of professional experience
1
1
Certification
Work History
Venue Manager
ANY Restaurant & Bar
Perth CBD, WA
05.2023 - 11.2023
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Restaurant Manager
The Heritage
Perth CBD, WA
11.2022 - 05.2023
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
Restaurant Manager
The Reveley
Perth CBD, WA
12.2020 - 11.2022
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Venue Manager
Bar Bizu
West Perth, WA
01.2019 - 08.2020
- Managed day-to-day operations of the venue, including supervising staff and overseeing safety procedures.
- Analyzed sales data generated from events in order to identify trends or opportunities for improvement.
- Developed relationships with clients to ensure satisfaction and repeat business.
- Provided training sessions for staff members on topics such as customer service techniques or safety protocols.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Floor & Bar Manager
The Resident Bar
Nedlands, WA
06.2018 - 01.2019
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Bar Manager
Must Wine Bar
Highgate, WA
05.2016 - 06.2018
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Monitored patron alcohol consumption to encourage safety.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Education
High School Diploma -
Tallinna Paaskula High School
Tallinn, Estonia06-2008
Skills
- Excellent management, leadership and decision making skills
- Strong communication skills
- Health and Safety Compliance
- Excellent understanding of safety protocols
- High work ethics
Certification
- Basic Offshore Safety Induction and Emergency Training (BOSIET) with Compressed Air Emergency Breathing System - ERGT
- Convention on Standards of Training (COST) - ERGT
- Provide First Aid - St John
- Approved Manager Card - DLGSC
Languages
English
Native/ Bilingual
Estonian
Native/ Bilingual
Timeline
Venue Manager
ANY Restaurant & Bar
05.2023 - 11.2023
Restaurant Manager
The Heritage
11.2022 - 05.2023
Restaurant Manager
The Reveley
12.2020 - 11.2022
Venue Manager
Bar Bizu
01.2019 - 08.2020
Floor & Bar Manager
The Resident Bar
06.2018 - 01.2019
Bar Manager
Must Wine Bar
05.2016 - 06.2018
High School Diploma -
Tallinna Paaskula High School